OFF98: "Microsoft Office Is Incompatible with SAM" Error

ID: Q181382

The information in this article applies to:

Microsoft Office 98 Macintosh Edition
Microsoft Excel 98 Macintosh Edition
Microsoft Word 98 Macintosh Edition
Microsoft PowerPoint 98 Macintosh Edition

SYMPTOMS

When you install Microsoft Office 98 Macintosh Edition by using the Office Custom Installer, or when you start a Microsoft Office 98 program for the first time, you may receive one of the following error messages:

Microsoft Office is incompatible with the version of SAM that you are
currently running. Please disable the SAM Intercept extension, restart
your computer, and try again.

-or-

Microsoft Office is incompatible with the version of SAM that you have
installed on your Macintosh. Although the SAM Intercept extension is
currently disabled, you need to ensure this extension remains disabled
until you can upgrade to a compatible release.

When you receive the first error message, your only option is to click Quit, and the installation of Microsoft Office is not completed. When you receive the second error message, you can click Continue to complete the installation of Office.

CAUSE

This problem occurs if SAM Intercept version 4.5.2 or earlier is installed on your computer.

WORKAROUND

To correct the problem, update to SAM Intercept version 4.5.3. To do this, obtain the Samint453patch.sea.hqx file from Symantec.

The file is available at the following Symantec Web sites:

http://service.symantec.com/sam/

ftp://ftp.symantec.com/public/english_us_canada/products/symantec_antivirus_macintosh/ver4.5/updates/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

For information about how to contact Symantec, query in the Knowledge Base for one of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

SAM Intercept is manufactured by Symantec Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: OFF98 anti-virus FRI Launching Application

Keywords : kberrmsg kbdta offmac offmacsetup offlocal
Version : MACINTOSH:98
Platform : MACINTOSH
Issue type : kbbug