OFF98: Send To Sub Menu or Mail Recipient Menu Item Is Missing

ID: Q182525

The information in this article applies to:
  • Microsoft Office 98 Macintosh Edition
  • Microsoft Excel 98 Macintosh Edition
  • Microsoft Word 98 Macintosh Edition
  • Microsoft PowerPoint 98 Macintosh Edition

SYMPTOMS

In the Microsoft Office 98 Macintosh Edition programs listed at the beginning of this article, the following symptoms may occur:

  • The Send To submenu is not on the File menu in Microsoft Excel 98 Macintosh Edition.

    -or-


  • The Mail Recipient command is not on the Send To submenu (on the File menu) in either Microsoft Word 98 Macintosh Edition or Microsoft PowerPoint 98 Macintosh Edition.

    -or-


  • The wrong mail client is started when you click Mail Recipient on the Send To submenu.


CAUSE

Send To or Mail Recipient Are Not Available

This problem may occur in Word or PowerPoint for one of the following reasons:
  • A mail client is not installed on your computer.

    -or-


  • The mailto protocol helper does not exist or a mail client configured as the helper is not installed.

Mail Recipient Starts the Wrong Mail Client

This problem may occur if the mailto protocol helper is configured incorrectly.


WORKAROUND

To configure the mailto protocol helper so that

  • Mail Recipient is available in Excel, Word, and PowerPoint

    -or-


  • The correct mail client is started when you click Mail Recipient
follow these steps:
  1. On the Apple menu, point to Control Panels, and then click Configuration Manager.


  2. Click Protocol Helpers in the list on the left side of the Configuration Manager dialog box.


  3. Click mailto in the list of protocols, and then click Change.

    NOTE: If mailto is not listed in the list of protocols, click Add and type mailto in the Helper For box.


  4. In the Protocol Helper Editor dialog box, click Choose Helper.


  5. Locate and select the appropriate mail client program, and then click Open. Click OK in the Protocol Helper Editor dialog box.


  6. Click OK in the Configuration Manager dialog box.


  7. Restart the Office program.



MORE INFORMATION

If you click Mail Recipient on the Send To submenu, the following e-mail clients (configured in Configuration Manager) are started by Office 98 programs:

Outlook Express
Microsoft Exchange Client
Microsoft Outlook for the Power Macintosh
Eudora Lite or Eudora Pro versions 3.1 or later
Clairis Emailer
CE Quickmail
The following email clients can also be used by Office 98 programs:
Quarterdeck Mail
Microsoft Mail
StarNine Mail
However, these mail clients are not configured through the Configuration Manager control panel. If they are installed on your computer, all Microsoft Office 98 programs detect them and automatically use them for sending Office documents.

NOTE: If any one of the following mail clients are installed, you may also see in Excel a Mail submenu on the File menu in addition to the Send To submenu:
Quarterdeck Mail
Microsoft Mail
StarNine Mail
To send an Excel document by using one of these clients, point to Mail on the File menu, and then click Mail Recipient.


REFERENCES

For more information about configuring Mail clients, click the Office Assistant, type mail click Search, and then click to view "Troubleshoot sending and routing workbook in e-mail."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

Q179216 OFF98: How to Use the Microsoft Office Installer Program

Additional query words: OFF98

Keywords : kbdta
Version : MACINTOSH:98
Platform : MACINTOSH
Issue type : kbbug


Last Reviewed: July 13, 1999
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