OFF98: Errors Saving File with Port Juggler Extension Enabled

ID: Q184181

The information in this article applies to:

Microsoft Excel 98 Macintosh Edition
Microsoft Word 98 Macintosh Edition
Microsoft PowerPoint 98 Macintosh Edition

- WARNING -
THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN
CONFIRMED OR TESTED BY MICROSOFT. USE ONLY
WITH DISCRETION.

SYMPTOMS

When you save a file in any of the Microsoft Office 98 Macintosh Edition programs, you may receive one of the following error messages:

The application <program> has unexpectedly quit, because an
Error of type 1 occurred.

You should save your work in other open applications and restart the
Computer.

-or-

The application "Microsoft Excel" has unexpectedly quit, because an
error of type 2 occurred.

You should save your work in other open applications and restart the
computer.

-or-

Sorry, a System error occurred.
bus error
To temporarily turn off extensions, restart and hold down the SHIFT key.

CAUSE

This problem may occur if you are running Port Juggler version 4.7.x on your computer.

WORKAROUND

Use one of the following methods to work around the problem.

Method 1

Install version 4.6 of Port Juggler.

Method 2

Disable the Power Port extensions. To do this, follow these steps:

Point to Control Panels on the Apple menu, and then click Extensions Manager.

Click to clear the check box for any of the following extensions:
Port Juggler
PJ 4x
PJ Classic
PJ Power
PJ Power5

Click Restart.

For more information about Port Juggler, contact Momentum, Inc. For information about how to contact Momentum, Inc., query in the Knowledge Base for one of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Port Juggler is manufactured by Momentum, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: OFF98 powerport crash

Keywords : kbdta offmac offgpf
Version : MACINTOSH:98
Platform : MACINTOSH
Issue type : kbbug