OFF98: Program Stops Responding When You Play a Movie

• Microsoft Excel 98 Macintosh Edition
• Microsoft Word 98 Macintosh Edition
• Microsoft PowerPoint 98 Macintosh Edition
• Microsoft Office 98 Macintosh Edition

SYMPTOMS

When you play a movie that is embedded in your document, one or more of the following problems may occur:

• Your computer may stop responding.



• The movie may disappear and then reappear.



• The movie disappears, but the controls for the movie are still visible.



• The movie appears to start playing, and colored lines appear on the screen.



• You may receive one of the following error messages

  The application <program> has unexpectedly quit, because an
  error of type 1 occurred.
  
  You should save your work in other open applications and restart the
  computer.

  -or-

  The application <program> has unexpectedly quit, because an
  error of type 1 occurred.
  
  You should save your work in other open applications and restart the
  computer.

  -or-

  Sorry, a system error occurred.
  <program>
  error type 10

  where <program> is the name of the Microsoft Office 98 Macintosh Edition program that you are running.

CAUSE

This problem occurs if the following conditions are true:

• You insert a movie into your document.
  
  -and-



• The movie is stored on another computer.
  
  -and-



• The computer on which the movie is stored is shut down.
  
  -and-



• You attempt to play the movie.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF98 crash hang freeze

Keywords : kbdta offmac offgpf
Version : MACINTOSH:98
Platform : MACINTOSH
Issue type : kbbug