OFF98: Memory Settings Incorrect in About This Computer Dialog Box

ID: Q186067

The information in this article applies to:
  • Microsoft Excel 98 Macintosh Edition
  • Microsoft Word 98 Macintosh Edition
  • Microsoft PowerPoint 98 Macintosh Edition

SYMPTOMS

When you view the memory settings in the About This Computer dialog box, the value listed for Microsoft Office 98 Macintosh Edition programs may be less than the Preferred Size setting for the programs. Usually, this value will be no higher than 28 megabytes (MB).

NOTE: This may also occur for programs other than those included with Microsoft Office.


CAUSE

The value listed in the About This Computer dialog box may be incorrect if both of the following are true:

  • You are using RAM Doubler 2.

    -and-


  • You have the Preferred Size of your program set to 29000 K or higher.



RESOLUTION

There are two ways to resolve this problem.

Turn on Virtual Memory

If you use Virtual Memory to manage the memory on your computer, you will not encounter this problem. To turn on Virtual Memory, follow these steps:

  1. On the Apple menu, point to Control Panels, and then click Memory.


  2. In the Memory control panel, click the On option for Virtual Memory.


  3. Close the Memory control panel.


  4. Restart your computer.


When you restart your computer, an alert will warn you that RAM Doubler has been disabled.

Change the Minimize Size Setting

If you set the Minimize Size equal to the Preferred Size for your program, you will not encounter this problem. To do this, follow these steps:

  1. Quit the program if it is running.


  2. Locate and select the icon for the program.


  3. Press Command+I to display the Info window for the program.


  4. Change the value in the Minimize Size edit box so that it equals the value currently displayed in the Preferred Size edit box.


  5. Close the Info window.


  6. Restart your program.



STATUS

This problem occurs when you use Microsoft Office 98 Macintosh Edition programs and RAM Doubler 2.


MORE INFORMATION

RAM Doubler is manufactured by Connectix Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: XL98 wd98 ppt98 off98 wrong OFF98 RD

Keywords : kbdta
Version : MACINTOSH:98
Platform : MACINTOSH
Issue type : kbprb


Last Reviewed: June 17, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.