Type 3 Error After a Installing Third-Party Program

ID: Q186768

The information in this article applies to:

Microsoft Office 98 Macintosh Edition
Microsoft Excel 98 Macintosh Edition
Microsoft Word 98 Macintosh Edition
Microsoft PowerPoint 98 Macintosh Edition

SYMPTOMS

When you start any of the Microsoft Office 98 Macintosh Edition programs listed at the beginning of this article, you may receive an error message similar to the following:

The application "Microsoft Excel" has unexpectedly quit, because an
error of type 3 occurred.

You should save your work in other open applications and restart the
computer.

CAUSE

This problem occurs if both of the following conditions are true:

An outdated version of Microsoft OLE Automation exists in your System Folder:Extensions folder.

-and-

This is the only extension installed by Office 98 that is an outdated version.

NOTE: The installers for the following third-party programs install earlier versions of the Microsoft OLE Automation and Microsoft OLE Library extensions:

Adobe Photoshop 5.0
NetObjects Fusion 2.0.2
Quark XPress 4.0

RESOLUTION

To resolve this problem, follow these steps:

Move Microsoft OLE Automation from the System Folder:Extensions folder to the Trash.

NOTE: If you have Photoshop installed, move the Microsoft OLE Automation version 2.06 file from the System Folder:Extensions folder to the Photoshop program folder on your hard drive.

Start any Office program.

The first run installation process is started and the file is replaced with the version that is installed by Office 98. Also, if you have other Office 98 files in your System Folder that are the wrong version, the first run installation process replaces them with the correct version.

MORE INFORMATION

The Photoshop Read Me file explains that there is a conflict between Microsoft Office 98 OLE extension and the extension that Photoshop 5.0 installs when you install the FlashPix component. For more information, see the Photoshop Read Me.

When you install the FlashPix component in the Photoshop installer (listed as "FPX with Microsoft OLE 2.08" in the installer dialog box), the following Microsoft Office 98 files may be installed into your Extensions folder:


   Microsoft OLE Automation  (version 2.06)
   Microsoft OLE Library     (version 2.08)

NOTE: The Photoshop installer also installs Microsoft OLE Extension (version 2.08), but this file is not used by Office 98 programs. Also, the NetObjects Fusion installer installs version 2.06 of both files.

The Microsoft Office first run installation process replaces these files with:


   Microsoft OLE Automation  (version 2.20)
   Microsoft OLE Library     (version 2.22)

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OFF98 xl98 wd98 ppt98 express

Keywords : kbdta offmac offmacsetup
Version :
Platform : MACINTOSH
Issue type : kbbug