OFF98: Pressing Accelerator Key or Transition Key Does Not Activate Menu Item

ID: Q194046

The information in this article applies to:

Microsoft Office 98 Macintosh Edition
Microsoft Word 98 Macintosh Edition
Microsoft Excel 98 Macintosh Edition
Microsoft PowerPoint 98 Macintosh Edition
Apple Macintosh System Software 8.5

SYMPTOMS

Case 1

When you use Macintosh OS 8.5 and any of the programs listed in the "Applies to" section of this article, if you press F10 to activate the menu bar and then try to use your keyboard to activate a menu item, the menu item is not activated.

Case 2

If you try to access the menus in Excel 98 using the transition key (/), it does not work properly. If you type /f, the file menu appears. But it has a white background instead of a gray background and is not usable.

RESOLUTION

To resolve the problem described in Case 1 in the "Symptoms" section of this article, obtain and install the Mac OS 8.6 Update. Contact Apple Computer Inc. for more information about obtaining the Mac OS 8.6 Update.

For information about how to contact Apple Computer, Inc., click the appropriate article number below to view the article in the Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

WORKAROUND

Case 1

You may need to press the accelerator key for the menu item several times before the menu item is activated.

Case 2

You can use the mouse to access the menus correctly.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: XL98 OFF98 WD98 PP98

Keywords : kbdta xlui
Version : MACINTOSH:8.5,98
Platform : MACINTOSH
Issue type : kbbug