OL98: Mailto Hyperlink in Office Docs Opens Two New Mail Messages
ID: Q197098
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The information in this article applies to:
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Microsoft Outlook 98
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Microsoft Word for Windows 95, versions 7.0, 7.0a
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Microsoft Word 97 for Windows
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Microsoft Excel 97 for Windows
IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information about how to do this, view the "Restoring
the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key"
Help topic in Regedt32.exe.
SYMPTOMS
When you click a MailTo hyperlink in a Microsoft Office document, two
e-mail message windows open.
MORE INFORMATION
To keep the Mailto link from opening two e-mail messages, delete the CLSID
registry entry from the MailTo subkey.
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.
To remove the CLSID entry from the Mailto registry subkey, follow these
steps:
- Click Start, and then click Run.
- Type regedit and then click OK.
- In the left pane of the Registry Editor, locate and click to select the
following registry subkey (folder):
HKEY_CLASSES_ROOT\Protocols\Handler\Mailto
- In the right pane of the Registry Editor, click to select CLSID.
- On the Edit menu, click Delete.
- On the Registry menu, click Exit to close the registry editor.
Additional query words:
double extra twice
Keywords : kbinterop
Version : WINDOWS:7.0,7.0a,97
Platform : WINDOWS
Issue type : kbprb
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