OFF98: Prompt to Log onto the Internet with America Online

ID: Q235983

The information in this article applies to:

Microsoft Office 98 Macintosh Edition
Microsoft Word 98 Macintosh Edition
Microsoft Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a
Microsoft Office for the Macintosh, versions 4.2.1, 4.2.1a, 4.2.1b


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**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
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SYMPTOMS

When you use one of the Office programs, especially Microsoft Word, the following error message may appear:

To run an Internet application via America Online, you must sign on first. To run an Internet application via an ISP/LAN, you must restore your TCP configuration by clicking the Restore button in the AOL Link panel within AOL's Preferences dialog.

CAUSE

The error message may appear if you have the AOL Link Enhanced extension turned on.

RESOLUTION

To prevent this error, please do the following:

Under Mac OS 7.5 and later versions:

Quit any programs that are currently running.

On the Apple menu, point to Control Panels and then click Extensions Manager.

In the list of extensions, clear the check box for AOL Link Enhanced.

Click Restart.

Under Mac OS versions earlier than 7.5:

Locate any file with the words "AOL Link" in the name within the System Folder, including inside the folders contained within the System Folder.

Drag items with "AOL Link" in the name out of the System Folder to the Desktop.

Select Restart from the Special menu.

MORE INFORMATION

The AOL Link Enhanced extension has been reported to cause this problem.

Turning off this extension in most cases should not affect AOL Internet connectivity in any way.

To find out more about the AOL Link Enhanced extension, please contact AOL at (888) 265-8007 for Macintosh Technical Support.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: OFF98 connect connection ISP enhancer

Keywords : kbdta macword98
Version : MACINTOSH:4.2.1,4.2.1a,4.2.1b,6.0,6.0.1,6.0.1a,98
Platform : MACINTOSH
Issue type : kbprb