OFF98: Error Message: "Error Creating Folder" When Installing Office 98

• Microsoft Office 98 Macintosh Edition
  on the following platforms: Mac OS 9

SYMPTOMS

When you attempt to install Microsoft Office 98 Macintosh Edition on your computer, the following error message appears:

Error creating folder.

1008:9,-5000 Access denied error

CAUSE

This problem occurs if the following conditions are true:

• You are running version 9.0 of the Macintosh System Software (Mac OS).


-and-


• Your computer has been set up to use multiple user accounts.


-and-


• Your account is a Limited or a Panels user account.


-and-


• You are using the Microsoft Office Installer to install Office 98.

RESOLUTION

Follow these steps to resolve the problem:

1. Click Quit in the Microsoft Office Installer dialog box.



2. Click Logout on the Special menu.



3. Log on as the owner of the computer or as a normal user.


NOTE: See the administrator of your computer if you are unable to log on as a normal user.


4. Install Office 98.



5. Start one of the Office programs.


The first run installation process will run.

Additional query words: OFF98 sonata

Keywords : kbenv kbdta
Version : MACINTOSH:98
Platform : MACINTOSH
Issue type : kbprb