BUG: Automation Error 8001010A when Automating Word 2000

• Microsoft Word 2000

SYMPTOMS

When Automating Microsoft Word 2000 with Microsoft Visual Basic, you may receive the following error during a call to CreateObject or New:

Run-time error '-2147417846 (8001010a)':
Automation Error

Error (0x80010001): Call was rejected by callee.

Error (0x8001010A): The message filter indicated that the application is busy.

CAUSE

This error occurs on a system where Norton AntiVirus 2000 has been installed.

Microsoft Office 2000 supports AntiVirus plug-ins that can scan Office documents before they are opened. When the Norton AntiVirus plug-in is enabled on a system with Word 2000, you receive one of the messages above when trying to start Word through Automation.

RESOLUTION

To resolve the issue, remove the Norton AntiVirus plug-in for Microsoft Office 2000. To accomplish this, follow the steps below:

1. From the Start menu, click Run.



2. Type the following command (including quotes) on the Run line (change the path to the file as needed):




regsvr32 /U "C:\Program Files\Norton AntiVirus\OfficeAV.dll" 

3. Note that you receive a dialog box stating that the command succeeded.

STATUS

Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article.

REFERENCES

For additional information on errors during a call to CreateObject or CoCreateInstance, please see the following article in the Microsoft Knowledge Base:

Q244264 INFO: Troubleshooting Error 429 When Automating Office Applications

© Microsoft Corporation 1999, All Rights Reserved.
Contributions by Mark Durrett, Microsoft Corporation

Additional query words: word2000 anti-virus

Keywords : kbAutomation kbWord kbGrpDSO kbDSupport kbword2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug