Closing Program Causes General Protection Fault

ID: Q109137

The information in this article applies to:

Microsoft Word for Windows, version 6.0
Microsoft Excel for Windows, version 5.0
Microsoft Access 2.0
Microsoft Windows NT Server version 3.1
Microsoft Windows NT Workstation version 3.1

SYMPTOMS

After you quit a Windows application (for example Microsoft Word or Microsoft Excel), restart it, minimize it, and then quit it, a general protection (GP) fault occurs in KRNL386.EXE (the Windows NT kernel).

This problem may occur in any Windows-based applications that use object linking and embedding (OLE) version 2.0.

CAUSE

The Windows-on-Windows (WOW) subsystem memory manager in KRNL386.EXE has a bug that causes an access violation.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem was corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: 3.10 exit winword 2.00

Keywords : offwin
Version : WINDOWS:2.0,5.0,6.0; winnt:3.1
Platform : WINDOWS winnt
Issue type :