Office: Moving MOM Toolbar Causes GP Fault If Using PC Tools

ID: Q112192

The information in this article applies to:

Microsoft Office for Windows, version 4.0

SYMPTOMS

If you are using PC Tools for Windows version 1.0 as the shell in Windows 3.1 and Microsoft Office 4.0, and you move the Microsoft Office Manager (MOM) toolbar, you may receive the following error message:

GP Fault in Module KRNL386.EXE

NOTE: PC Tools is a third-party shell program that you can use instead of Microsoft Windows Program Manager.

STATUS

This problem has been corrected in Microsoft Office version 4.2.

WORKAROUND

To work around this problem, install Microsoft Windows Program Manager as the shell for Windows 3.1 and run PC Tools from Program Manager.

MORE INFORMATION

PC Tools is manufactured by Central Point Software, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this products' performance or reliability.

Additional query words: general protection GPF

Keywords :
Version : 4.00
Platform : WINDOWS
Issue type :