Office Err Msg: Cannot Find TOOLHELP.DLL

ID: Q120110


The information in this article applies to:
  • Microsoft Office for Windows, version 4.3


SYMPTOMS

When you install Microsoft Office for Windows version 4.3, you may receive the following error message

Cannot find TOOLHELP.DLL
followed by:
Setup Parse Error in Initialize Path Object ID 4924: Custom Action Object: Bad DLL data value.


CAUSE

This error message may be caused by a corrupt or missing TOOLHELP.DLL file which should be located in the WINDOWS\SYSTEM directory.


RESOLUTION

To correct this problem, do the following:

  1. If the file TOOLHELP.DLL is not missing, rename or delete it.


  2. Do the following to expand a new copy of the file from your original Windows disks to your WINDOWS\SYSTEM subdirectory of Windows:

    CAUTION: Make sure you exit Windows before expanding the file.

    At the MS-DOS prompt type
    C:\<MSDOS>\EXPAND <drive>\TOOLHELP.DL_ C:\WINDOWS\SYSTEM\TOOLHELP.DLL
    where <MSDOS> is the directory where MS-DOS is installed on your computer, <drive> is the drive where you disk is located, and <WINDOWS> is the directory where Windows is installed on you computer.


The TOOLHELP.DLL file is located on the following disks:

   For Windows                                      Location of
   Version                  Size of disks           TOOLHELP.DLL
   -------------------------------------------------------------

   3.1                       3.5-inch                Disk 5
   3.1                       5.25-inch               Disk 8
   Workgroups version 3.11   3.5-inch                Disk 4
   Workgroups version 3.11   5.25-inch               Disk 8 

Additional query words: setup

Keywords :
Version : 4.30
Platform : WINDOWS
Issue type :


Last Reviewed: June 18, 1999
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