Office 4.3 Err Msg: "Clipart Gallery File Cannot Be Read..."

ID: Q120836

The information in this article applies to:

Microsoft Office for Windows, version 4.3
Microsoft Clip Gallery 4.0 for Windows

SYMPTOMS

When you add clip art to the Microsoft Clipart Gallery after installing Office 4.3, you will receive the following error message:

Sorry, the file x:\MSOFFICE\OFF43ART.IDX cannot be read. This file may be installed incorrectly, someone may be editing this file, or you may be having hardware problems.

CAUSE

On the disks, the files OFF43ART.IDX and OFF43ART.THM have been incorrectly named OFF42ART.IDX and OFF42ART.THM, respectively.

RESOLUTION

Workaround #1 (Stand Alone)

After you complete the Office installation, rename OFF42ART.IDX and OFF42ART.THM to OFF43ART.IDX and OFF43ART.THM, respectively. Once you rename these files, you should be able to add Clipart to the Clipart Gallery without an error. These files are located in the MSOFFICE\CLIPART directory.

Workaround #2 (Server Installation)

To stop this error from occurring when you install from a server, you need to apply Workaround #1 and then modify the SETUP.INF of the server installation.

WARNING: Modification of the SETUP.INF file as described in this article is at your own risk. Microsoft does not support modifications of the SETUP.INF file to suit specific customer requirements.

Make a back-up copy of SETUP.INF called SETUP.BAK.

In Microsoft Write, open SETUP.INF, and select the No Conversion option. In SETUP.INF, search for OFF42ART. You should find the following text:


      21,OFF42ART.IDX,,,,,,,NEVER,,,,,,,31104,,,,,
      21,OFF42ART.THM,,,,,,,NEVER,,,,,,,170048,,,,,

Modify these lines to read:


      21,OFF43ART.IDX,,,,,,,NEVER,,,,,,,31104,,,,,
      21,OFF43ART.THM,,,,,,,NEVER,,,,,,,170048,,,,,

Save the file as Text Only, and quit Microsoft Write.

MORE INFORMATION

Below is an example of what an ARTGALRY.INI file might look like after an Office 4.3 workstation installation. The import section is used once by Clipart Gallery during a successful installation. The IDX and THM files below are used to compile the master IDX and THM files called ARTGALRY.IDX and ARTGALRY.THM, respectively. These files are built in the Windows directory for workstation installations and in the WINDOWS\MSAPPS\ARTGALRY directory for local installations or workstation installations with local MSAPPS. You can verify the location of these files by checking the database= setting in the [Clipart] section below.


[IMPORT]
Network=1
PP400=+F:\MSOFFICE\43NET\pcsfiles\,PP400.IDX,PP400.THM,Microsoft Office
PP401=-F:\MSOFFICE\43NET\pcsfiles\,ACADEMIC.IDX,ACADEMIC.THM,PowerPoint
Academic
PP402=-F:\MSOFFICE\43NET\pcsfiles\,ANIMALS.IDX,ANIMALS.THM,PowerPoint
Animals

PP404=-F:\MSOFFICE\43NET\pcsfiles\,BACKGRND.IDX,BACKGRND.THM,PowerPoint
Backgrounds
PP403=-F:\MSOFFICE\43NET\pcsfiles\,BUILDING.IDX,BUILDING.THM,PowerPoint
Buildings
PP405=-F:\MSOFFICE\43NET\pcsfiles\,BUSINESS.IDX,BUSINESS.THM,PowerPoint
Business
PP406=-F:\MSOFFICE\43NET\pcsfiles\,CARTOONS.IDX,CARTOONS.THM,PowerPoint
Cartoons
PP407=-F:\MSOFFICE\43NET\pcsfiles\,COMM.IDX,COMM.THM,PowerPoint
Communications
PP408=-F:\MSOFFICE\43NET\pcsfiles\,CURRENCY.IDX,CURRENCY.THM,PowerPoint
Currency
PP409=-F:\MSOFFICE\43NET\pcsfiles\,ELECTRNC.IDX,ELECTRNC.THM,PowerPoint
Electronics
PP4010=-F:\MSOFFICE\43NET\pcsfiles\,ENERGY.IDX,ENERGY.THM,PowerPoint Energy
PP4011=-F:\MSOFFICE\43NET\pcsfiles\,ENTRTAIN.IDX,ENTRTAIN.THM,PowerPoint
Entertainment
PP4012=-F:\MSOFFICE\43NET\pcsfiles\,FLAGS.IDX,FLAGS.THM,PowerPoint Flags
PP4014=-F:\MSOFFICE\43NET\pcsfiles\,GESTURES.IDX,GESTURES.THM,PowerPoint
Gestures
PP4015=-F:\MSOFFICE\43NET\pcsfiles\,HARDWARE.IDX,HARDWARE.THM,PowerPoint
Hardware
PP4016=-F:\MSOFFICE\43NET\pcsfiles\,HOUSEHLD.IDX,HOUSEHLD.THM,PowerPoint
Household
PP4017=-F:\MSOFFICE\43NET\pcsfiles\,INTLMAPS.IDX,INTLMAPS.THM,PowerPoint
Maps-International
PP4018=-F:\MSOFFICE\43NET\pcsfiles\,LANDMARK.IDX,LANDMARK.THM,PowerPoint
Landmarks
PP4019=-F:\MSOFFICE\43NET\pcsfiles\,PEOPLE.IDX,PEOPLE.THM,PowerPoint People
PP4013=-F:\MSOFFICE\43NET\pcsfiles\,PLANTS.IDX,PLANTS.THM,PowerPoint Plants
PP4020=-F:\MSOFFICE\43NET\pcsfiles\,SCIENCE.IDX,SCIENCE.THM,PowerPoint
Science & Medicine
PP4021=-F:\MSOFFICE\43NET\pcsfiles\,SHAPES.IDX,SHAPES.THM,PowerPoint Shapes
PP4022=-F:\MSOFFICE\43NET\pcsfiles\,SIGNS.IDX,SIGNS.THM,PowerPoint Signs
PP4023=-F:\MSOFFICE\43NET\pcsfiles\,SPORTS.IDX,SPORTS.THM,PowerPoint Sports
PP4024=-F:\MSOFFICE\43NET\pcsfiles\,TECHNOL.IDX,TECHNOL.THM,PowerPoint
Technology
PP4025=-F:\MSOFFICE\43NET\pcsfiles\,TRANSPRT.IDX,TRANSPRT.THM,PowerPoint
Transportation
PP4026=-F:\MSOFFICE\43NET\pcsfiles\,USMAPS.IDX,USMAPS.THM,PowerPoint Maps -
U.S.
WORD6FILES=-F:\MSOFFICE\43NET\clipart\, off43art.idx, off43art.thm,
Microsoft

Word 6.0

[CLIPART]
Database=C:\WINDOWS,artgalry.idx,artgalry.thm

Below is the ARTGALRY.INI from a workstation installation with shared MSAPPS. The result is after building the master artgalry IDX and THM files by using Microsoft Clipart for the first time.


[IMPORT]
Network=1

[CLIPART]
Database=C:\WINDOWS,artgalry.idx,artgalry.thm

Additional query words: 4.20

Keywords : kbtool
Version : WINDOWS:4.0,4.3
Platform : WINDOWS
Issue type :