Errors Inserting Graphics After You Install Office From CD

ID: Q123477

The information in this article applies to:
  • Microsoft Office for Windows, version 4.3-CD

SYMPTOMS

After you install Microsoft Office version 4.3c-CD, you may not be able to insert a picture into a document using one of the Microsoft Office applications. When you insert a picture using one of the Microsoft Office applications, the following problems occur.

Microsoft Word

You receive the following error message
Word cannot start the graphics filter.
(C:\WINDOWS\MSAPPS\GRPHFLT\GIFIMP.FLT)
where the filename displayed in parentheses is the name of the graphics filter that is being used to read the picture file.

Note that if the Preview Picture check box is selected in the Picture dialog box, you also receive this error message when you select the picture from the File Name list.

Microsoft Excel

The Convert File dialog box appears. You do not receive an error message, but the picture is not inserted onto your document.

Note that if the Preview Picture check box is selected in the Picture dialog box, the Convert File dialog box also appears when you select a picture file from the File Name list.

Microsoft PowerPoint

You receive the following error message
Sorry, "C:\WINDOWS\MSAPPS\GRPHFLT\EPSIMP.FLT" is not a valid filter. You should reinstall it.
where C:\WINDOWS\MSAPPS\GRPHFLT\EPSIMP.FLT is the name and location of the graphics filter being used to read the picture file.


CAUSE

This behavior occurs because some of the graphic filters that are installed when you run the Microsoft Office Setup program are still compressed when they are copied to your computer.

The following graphic filters are still compressed after you install Microsoft Office 


   C:\WINDOWS\MSAPPS\GRPHFLT\CGMIMP.FLT
   C:\WINDOWS\MSAPPS\GRPHFLT\DRWIMP.FLT
   C:\WINDOWS\MSAPPS\GRPHFLT\EPSIMP.FLT
   C:\WINDOWS\MSAPPS\GRPHFLT\GIFIMP.FLT
   C:\WINDOWS\MSAPPS\GRPHFLT\PCXIMP.FLT
   C:\WINDOWS\MSAPPS\GRPHFLT\PICTIMP.FLT
   C:\WINDOWS\MSAPPS\GRPHFLT\TIFFIMP.FLT
   C:\WINDOWS\MSAPPS\GRPHFLT\WPGEXP.FLT
   C:\WINDOWS\MSAPPS\GRPHFLT\WPGIMP.FLT

where c:\WINDOWS is the directory that contains Microsoft Windows.


WORKAROUND

To work around this problem, use either of the following methods.

Method 1: Use the Extract utility, EXTRACT.EXE, to manually extract the files from the Microsoft Office CAB files located in the SETUP.ADM directory on the Disk 1 CD. EXTRACT.EXE is located in the Disk1 subdirectory of the SETUP.ADM directory.

The graphic files are located in the following directories and CAB files: 


          Filename                 Directory
          ------------------------------------------------------

          CGMIMP.FLT               SETUP.ADM\DISK27\MSOFF27.CAB
          DRWIMP.FLT               SETUP.ADM\DISK27\MSOFF27.CAB
          EPSIMP.FLT               SETUP.ADM\DISK27\MSOFF27.CAB
          GIFIMP.FLT               SETUP.ADM\DISK27\MSOFF27.CAB
          PCXIMP.FLT               SETUP.ADM\DISK27\MSOFF27.CAB
          PICTIMP.FLT              SETUP.ADM\DISK24\MSOFF24.CAB
          TIFFIMP.FLT              SETUP.ADM\DISK27\MSOFF27.CAB
          WPGEXP.FLT               SETUP.ADM\DISK20\MSOFF20.CAB
          WPGIMP.FLT (NOTE 1)      SETUP.ADM\DISK28\MSOFF28.CAB

To extract the files using this method, use the following steps:
  1. Copy EXTRACT.EXE to the root directory of your local hard drive, or to a directory that is located in the PATH statement in your AUTOEXEC.BAT file.


  2. At the MS-DOS prompt, type the following on one line. (The text appears on two lines due to line length limitations.)


    3. extract /y d:\<directory> /L
    c:\windows\msapps\grphflt <filename>
    where d: is the drive that contains the Microsoft Office Disk 1 CD, <directory> is the directory and .CAB file that contains the graphic filter that you want to extract, c:\windows is your Microsoft Windows directory and <filename> is the name of the graphic filter that you want to extract. For example, to extract CGMIMP.FLT, type the following on one line:
    extract /y d:\setup.adm\disk27\msoff27.cab /l
    c:\windows\msapps\grphflt cgmimp.flt
    Note that you can use the /y switch to overwrite the existing compressed file without prompting. The space before the filename is required for the file to be properly extracted and overwrite the existing file.

    NOTE 1: WPGIMP.FLT filter begins in MSOFF28.CAB (DISK28) and ends in MSOFF29.CAB (DISK29). To access this filter, at the MS-DOS prompt, type on one line:
    extract /y d:\setup.adm\disk28\msoff28.cab /L
    c:\windows\msapps\grphflt wpgimp.flt
    The extract begins and the following prompt appears: 
    
             Extract needs cabinet file 'msoff29.cab' from Microsoft
             Office Setup Disk 29. Please enter the path where this file
             may be found, and press enter.

    Type the following and the file will be extracted:
    d:\setup.adm\disk29
Method 2: Using File Manager, copy the files (listed above) from the SHARED directory on the Disk 1 CD.

To copy each filter, type the folloing at a DOS prompt:
copy d:\SHARED\<filename> c:\windows\msapps\grphflt
Where d:\ is the drive that contains the Microsoft Office Disk 1 CD, <filename> is the name of the filter in question, and c:\windows is your Microsoft Windows directory.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

This problem may also occur with an OEM version of Office 4.3c-CD. Gateway has posted a correction to this problem for their OEM version of Office on their BBS.

Gateway BBS: 1-605-232-2109
Utilities Section: Filter.exe

Additional query words: 4.30c-CD Computer Graphics DrawPerfect Import Encapsulated PostScript EPS HP Graphic Language HPGL Lotus 1-2-3 PICT Micrografx Designer/Draw Filter PC Paintbrush Tagged Image Format TIFF DIB Metafile word6 converter

Keywords : offwin
Version : WINDOWS:4.3-CD
Platform : WINDOWS
Issue type :


Last Reviewed: May 5, 1999
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