OFFICE: Setup Caught in Loop That Requests Disk 1 Then Disk 2
ID: Q126555
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The information in this article applies to:
-
Microsoft Office for the Macintosh, version 4.2
-
Microsoft Excel for the Macintosh, version 5.0
-
Microsoft Word for the Macintosh, version 6.0
-
Microsoft PowerPoint for Macintosh, version 4.0
SYMPTOMS
When you run the Microsoft Office Setup program, Setup may ask you to
insert Disk 1, then eject Disk 1 and ask you to insert Disk 2, then
eject Disk 2 and ask you to insert Disk 1 again, and so on.
CAUSE
This behavior occurs if all of the following are true:
- Your Macintosh has a CD-ROM drive
-and-
- You restart your Macintosh while a compact disc is mounted in the
CD-ROM drive
-and-
- PowerTalk is installed and active
If all of the above are true when you run Microsoft Office Setup, you
may get caught in a loop where the Setup program keeps asking for
Disk 1, ejecting it and asking for Disk 2, ejecting it and asking for
Disk 1, and so on.
WORKAROUNDS
To work around this problem, use any of the following methods.
Method 1: Turn PowerTalk off by doing the following:
- From the Apple menu, choose Control Panels, and then choose
PowerTalk Setup.
- Under Collaboration Services, select the Off option.
- Close the PowerTalk Setup dialog box, and restart your
Macintosh.
Method 2: Remove (unmount) the CD from the CD-ROM drive.
MORE INFORMATION
PowerTalk is manufactured by Apple Computer, Inc., a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
REFERENCES
Readme Before Installing, Microsoft Office for the Macintosh, version
4.2, Install Disk 1
Additional query words:
disk hokey pokey
Keywords : kbsetup offmac
Version : MACINTOSH:4.0,4.2,5.0,6.0
Platform : MACINTOSH
Issue type :