OFF95: Moving Pointer Over Button in CD Setup Restarts Computer

• Microsoft Office for Windows 95, version 7.0-CD

SYMPTOMS

When you insert the Microsoft Office compact disc in the CD-ROM drive on your computer, your computer may be restarted when you move your mouse pointer over one of the buttons in the Setup screen.

CAUSE

When you insert the Microsoft Office version 7.0 compact disc (CD) in your CD-ROM drive, the Microsoft Office For Windows 95 screen appears on your computer screen. This behavior occurs because of the Autorun feature on the CD that automatically displays this screen and helps you install Microsoft Office.

When you position your mouse pointer over one of the three buttons on this screen, a description of the button appears on the screen, and a sound plays on your computer. On certain computers, this feature has been reported to restart the computer; that is, when you position your mouse pointer over one of the buttons on the screen, the computer is restarted.

RESOLUTION

To avoid this problem, avoid using the buttons on the Microsoft Office For Windows 95 screen by using either of the following methods.

Method 1: To disable the Autorun feature on the Office 95 CD, hold down the SHIFT key while you insert the CD in the CD-ROM drive. Continue holding the SHIFT key down until your computer has finished reading the CD-ROM drive (the light goes off). You can then run Setup from My Computer or Windows Explorer by double-clicking the Setup.exe file on the root of the Office CD.

Method 2: After you insert the Office CD, close the Microsoft Office For Windows 95 window by clicking the Close button on the window's title bar.

Method 3: To disable the Auto Insert Notification setting for your CD-ROM drive, do the following (note that this method should be used only as a temporary workaround unless you want the Windows Notification feature disabled for all CDs):

1. On the Windows taskbar, click Start. Click Settings, and then click Control Panel.



2. In Control Panel, double-click the System icon. In the System Properties dialog box, click the Device Manager tab.



3. In the list of devices, double-click CDROM. Click your specific CD-ROM device.



4. Click Properties. In the Properties dialog box, click the Settings tab. Under Options, select the Auto Insert Notification check box, and click OK.



5. In the System Properties dialog box, click OK. Close Control Panel.

MORE INFORMATION

For additional information about the Autorun feature, please see the following article(s) in the Microsoft Knowledge Base:

Q134623 OFF95: Description of Autorun Feature on Office CD

Additional query words: 7.00-CD crash

Keywords : offwin
Version : Win95:7.0-CD
Platform : Win95
Issue type :