The information in this article applies to:
SYMPTOMSYou may receive a general protection (GP) fault if you start Help in a non- Office application, minimize Help, and then run Help in an Office application. CAUSEThis problem occurs with the Help engine in Microsoft Windows NT. This problem does not occur in Microsoft Windows 95. RESOLUTIONTo resolve this issue, you must obtain the Windows NT version 3.51 U.S. Service Pack 1 or later. For information about obtaining the Service Pack, please see the following article(s) in the Microsoft Knowledge Base: Q128465 How to Obtain Windows NT Version 3.51 U.S. Service Pack STATUSMicrosoft has confirmed this to be a problem in Windows NT version 3.51. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. MORE INFORMATION
The following information is from the Xlreadme.txt file that is installed
with Microsoft Excel.
Using Help on Windows NT 3.51 Without Service Pack 1If the Answer Wizard is launched from the Help menu when a Help topic or Help dialog is open, Help may not function. When you are working in a Visual Basic Module in Microsoft Excel, you may not be able to use context sensitive Help. To use Help in a module, use the Answer Wizard or the online Help index. For additional information, please see the following article(s) in the Microsoft Knowledge Base: Q131779 Help Fails for VB Modules in Microsoft Excel REFERENCESXlreadme.txt, Microsoft Excel for Windows 95, version 7.0, Microsoft Excel folder Additional query words: crash gpf hang
Keywords : offwin |
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Last Reviewed: June 8, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |