OFF: Error "MSJTRCLR.DLL Was Unable to Register Itself"

ID: Q141226

The information in this article applies to:

Microsoft Office Professional for Windows 95, version 7.0

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When you run the Setup program on the Microsoft Office Professional for Windows 95 compact disc, you may receive the following message during setup:

MSJTRCLR.DLL was unable to register itself in the system registry

CAUSE

The error may occur on a system running Windows NT version 3.51 if you do not have the appropriate permissions set.

This problem may also occur when you run the Setup program on the Microsoft Office Professional for Windows 95 compact disc after removing Microsoft Office Standard for Windows 95.

WORKAROUND

To work around this problem, use the appropriate method below.

Method 1

If you are using Windows NT version 3.51, contact your system administrator to ensure that you have the proper privileges and permissions set for your system.

Method 2

If you installed Office Professional over Office Standard, remove all of the Office Standard files from your computer, restart the computer in Safe Mode using the Safe Mode CD-ROM drivers, and reinstall Microsoft Office Professional. To do this, follow these steps:

Move any documents you want to save into a temporary folder, or back up the documents.

Delete the Msoffice and the Program Files\Common Files folders.

Delete the following Office Standard files from the Windows\System folder, where Windows refers to your Windows folder:


    12520437.Cpx     Msjter32.Dll     Oddbse32.Dll
    12520850.Cpx     Mso5Enu.Dll      Odexl32.Dll
    Ccapi232.Dll     Mso95.Dll        Odfox32.Dll
    Cmdialog.Vbx     Mso95Fx.Dll      Odpdx32.Dll
    Commtb32.Dll     Msole2.Vbx       Odtext32.Dll
    Ctl3Dv2.Dll      Msothunk.Dll     Openenu.Dll
    Cuecrd32.Dll     Mspx3032.Dll     Pcdlib32.Dll
    Datazap.Dll      Msrd2X32.Dll     Picclip.Vbx
    Datzap16.Dll     Msroute.Dll      Picstore.Dll
    Datzap32.Dll     Mstool32.Dll     Pubdlg.Dll
    Dbnmpntw.Dll     Mstx3032.Dll     Pubole32.Dll
    Docobj.Dll       Msxb3032.Dll     Scp.Dll
    Drvssrvr.Hlp     Msxl3032.Dll     Scp32.Dll
    Ds16Gt.Dll       Odbc16Gt.Dll     Sdm.Dll
    Ds32Gt.Dll       Odbc32.Dll       Sqlsrv32.Dll
    Ffastlog.Txt     Odbc32Gt.Dll     Ttemb32.Dll
    Findfast.Cpl     Odbcad32.Exe     Vba32.Dll
    Hlp95En.Dll      Odbccp32.Cpl     Vbaen32.Dll
    Mci.Vbx          Odbccp32.Dll     Vbaen32.Olb
    Mfcans32.Dll     Odbccr32.Dll     Vbajet32.Dll
    Mscpxl32.Dll     Odbcinst.Hlp     Vbar2132.Dll
    Msgblast.Vbx     Odbcint.Dll      Vboa300.Dll
    Msjetsql.Cnt     Odbcjet.Hlp      Ven2132.Olb
    Msjetsql.Hlp     Odbcji32.Dll     Visx.Exe
    Msjetsql.Tlb     Odbcjt32.Dll     Visxutil.Dll
    Msjint32.Dll     Odbcjtnw.Hlp     Wwintl32.Dll
    Msjt3032.Dll     Odbctl32.Dll     Xlcall32.Dll

If it is absent, add the following line to the Autoexec.bat file in order to make the real mode CD-ROM driver available:
```
      C:\Windows\Command\Mscdex.exe /s 
```
NOTE: This line must refer to the Command folder in the Windows folder.

The line in the Autoexec.bat file on your computer may be different from the one above because the CD-ROM Setup program may add switches to the line. For example, the line might look similar to the following:
```
       C:\Windows\Command\Mscdex.exe /d:mscd001 /v /m:15 
```

Verify that the Real Mode driver for the CD-ROM drive is noted in the Config.sys file. The easiest way to add the line is to run the CD-ROM Setup program.

NOTE: If these drivers were already installed when you installed Windows 95, they may still be in the Config.sys and Autoexec.bat files, but they may be remarked out.

Disable the CD-ROM drive in Device Manager. To do so, follow these steps:
1. Double-click My Computer.
2. Double-click Control Panel.
3. Double-click the System icon.
4. Click the Device Manager tab.
5. Click the CD-ROM drive, and then click the Properties button. Note that you may need to expand a branch of the hardware tree by double-clicking the branch or by clicking the plus sign (+) to the left of the branch before you can click the CD-ROM drive.
  
  NOTE: If the CD-ROM drive is on its own controller, you may also need to disable the controller. To do so, follow the steps above but choose the CD-ROM controller card in Step e.
6. Click the Original Configuration (Current) check box to remove the check mark.
7. Click OK.
8. Click OK.
9. When the message "Starting Windows 95" appears, press F8.

Click Command Prompt Only.

To start Windows in Safe Mode with access to the CD-ROM drive, type the following at the command prompt:
Win /d:m

Run the Setup program on the Microsoft Office Professional compact disc.

MORE INFORMATION

Two driver files are required to access a CD-ROM drive in real mode. These files include a real-mode driver supplied by the CD-ROM drive manufacturer (which must be loaded in the Config.sys file), and the Mscdex.exe file (which must be loaded in the Autoexec.bat file).

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q128495 System Hangs with Audio CD and NEC Intersect CDR-37 Drive

Q135174 Cannot Access CD-ROM Drive from MS-DOS Mode or Command Prompt

Additional query words: cd rom cdrom off7

Keywords : kberrmsg kbsetup offwin
Version : 7.0
Platform : WINDOWS
Issue type : kbprb