The information in this article applies to:
SYMPTOMSIf you are using the CD-ROM version of Microsoft Office Professional for Windows 95, when you click Look Up Reference on the Tools menu of Microsoft Word, the following message appears: If you then insert the Bookshelf '95 compact disc, a blue screen appears with the following message where <XXXX-XXXX> refers to the alphanumeric serial number for Disc 1. If you press ESC to close the message and return to Word, the following message appears: If you click Details, a message similar to the following will appear: This problem may also occur in any Office program if you click Microsoft Bookshelf '95 on the Office Shortcut Bar. CAUSE
This behavior occurs when all of the following conditions exist:
If you do not reinsert Disc 1 after the blue screen appears, the Office program is closed because Windows fails to identify Disc 1 and fails to search for the Office program. RESOLUTION
To correct this problem, eject Disc 1 after you install Office and run the
Office and Bookshelf programs from Disc 2, labeled Reference/Run from CD-
ROM Disc. Disc 2 contains all the program files that are on Disc 1 as well
as the Bookshelf content files.
MORE INFORMATIONIf you reinsert Disc 1 and press ENTER after the blue screen appears, you can continue to work in the Office program. The program will not shut down and you can continue working without the risk of losing data. Additional query words: OFF7 hang halt stop gpf GP general protection fault OSB
Keywords : offwin |
Last Reviewed: May 27, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |