Unexpected Error Following Hyperlink

• Microsoft Word 97 for Windows
• Microsoft Excel 97 for Windows
• Microsoft Access 97
• Microsoft PowerPoint 97 For Windows

SYMPTOMS

When you attempt to follow a hyperlink in the products listed at the beginning of this article, you receive the following error message:

An unexpected error has occurred.

CAUSE

This problem occurs when you install Microsoft Visual C++ after you install Office 97. During the installation of Visual C++, the Setup program prompts you to overwrite newer .dll files that were installed by Office 97. When you choose not to overwrite the existing files, the Visual C++ Setup program registers the Hlinkprx.dll file even though it does not install it. This registry entry causes a mismatch between the registration information and the installed file.

RESOLUTION

To correct this problem, reregister the Hlinkprx.dll file using the following steps:

1. Click the Start button on the Windows taskbar.



2. Click Run.



3. In the Open box, type the following command, and then click OK:

   RegSvr32 Hlinkprx.dll

STATUS

Microsoft has confirmed this to be a problem in Microsoft products listed at the beginning of this article.

Additional query words: 97 word8 word97 hyperlink jump link chasing hyperlinking jumping xl97 wd97

Keywords :
Version : WINDOWS:97
Platform : WINDOWS
Issue type :