OFF98: Multiple General Tabs Appear in File New Dialog Box

ID: Q177691

The information in this article applies to:

Microsoft Office 98 Macintosh Edition
Microsoft Excel 98 Macintosh Edition
Microsoft Word 98 Macintosh Edition
Microsoft PowerPoint 98 Macintosh Edition

SYMPTOMS

In the programs listed at the beginning of this article, if you click New on the File menu, the New dialog box that appears may contain more than one General tab. Also, each time you click New on the File menu, the New dialog box may contain an additional General tab.

This problem persists after you quit and restart the running programs or after you restart your computer.

CAUSE

This problem occurs if you create a folder named "General" in the Microsoft Office 98:Templates folder on your hard disk.

RESOLUTION

To resolve this problem, do not create a General folder in the Templates folder.

If this problem has already occurred, follow these steps:

Quit all running programs.

Using the Finder, delete the "Microsoft Office Settings (8)" file, which is located in the System Folder:Preferences folder.

Using the Finder, do any of the following:
- Delete the General folder in the Templates folder.
- Rename the General folder in the Templates folder.
- Move the General folder out of the Templates folder and into another folder.

NOTE: This process also deletes other settings, such as your user name and initials, in the programs included in Microsoft Office 98 Macintosh Edition. There is no way to prevent the loss of these settings.

After you perform these steps, only one General tab appears when you click New on the File menu in any of the Microsoft Office 98 Macintosh Edition programs.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

When you create a folder in the Templates folder, the folder appears as a tab in the New dialog box in the Microsoft Office 98 Macintosh Edition programs. A General tab also appears by default; this tab does not require a folder in the Templates folder.

If you create your own General folder, the tabs in the New dialog box appear incorrectly. A problem with the dialog box causes the tabs to continue to increase until you perform the steps in the "Resolution" section.

If you want to create your own folder for templates, do not name the folder "General"; use a different name. If you use a different name, the problem does not occur.

Additional query words: OFF98 XL98 WD98 PP98

Keywords : kbui xlloadsave offmac
Version : MACINTOSH:98
Platform : MACINTOSH
Issue type : kbbug