OL2000: (IMO) Cannot Start Outlook in IMAP Inbox Folder

ID: Q195069

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.
The information in this article applies to:
  • Microsoft Outlook 2000

SYMPTOMS

You cannot choose to start Outlook in an Internet Message Access Protocol (IMAP) message folder Inbox.


CAUSE

An IMAP folder cannot act as the default message store.


RESOLUTION

Change the Outlook Today screen to display the IMAP Inbox message information and choose the option to start Outlook in Outlook Today.

-or-

Create a shortcut to the Inbox of the IMAP folder on your desktop, and start Outlook from this shortcut.


MORE INFORMATION

Outlook Today can display the number of unread messages in selected folders and you can choose to start with that screen displayed.

To Change the Outlook Today Screen

  1. Click to select Outlook Today from the Folder list.


  2. Click to select the Customize Outlook Today option.


  3. In the Startup section, click to select, "When starting, go directly to Outlook Today."


  4. In the Messages section, click Choose Folders.


  5. Click to select the Inbox folder of the IMAP server and click OK.


  6. Click Save Changes.


Create a Shortcut to the Inbox of Your IMAP Account

  1. Right-click an unused area on your desktop, point to New, and click Shortcut.


  2. In the Command Line box, type Outlook://MyAccount/Inbox where MyAccount represents the friendly name of your IMAP account as it appears in the Accounts list. Click Next.


  3. Type a name for the shortcut such as IMAP-Inbox, and click Finish.


You can create a shortcut on your desktop to start Outlook with any folder displayed.

To Create a Shortcut to the IMAP Folder

  1. Size your Outlook window so that the desktop is visible in the background.


  2. Click the IMAP Inbox folder to slect it and drag it to the desktop. This will create a shortcut on the desktop.


  3. To start Outlook in the IMAP folder, double-click the new shortcut on the desktop.


NOTE: The Outlook bar and the Folder list will not be displayed when starting with this shortcut.

Additional query words: OL2K IMAP4

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: October 1, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.