OL2000: (IMO) Request Delivery Receipts Unavailable

ID: Q195108

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

In Microsoft Outlook 2000 you cannot request delivery receipts if you installed Outlook with the Internet Mail Only (IMO) setup option.

CAUSE

The Internet Mail Only setup option does not include MAPI support for delivery receipts.

RESOLUTION

To request delivery receipts you must set up Outlook with the Corporate or Workgroup option. Re-run Setup and select Add/Remove to switch to the Corporate or Workgroup (CW) option.

MORE INFORMATION

If you are using an internet e-mail account, such as found on ISP, POP3, and SMTP e-mail servers, and Outlook is installed with the IMO option you do not have the ability to request a delivery receipt of e-mail messages. You can use Outlook (CW) with the Internet E-mail transport service to connect to your ISP e-mail servers and receive delivery receipts.

Both Outlook CW and IMO support e-mail message read receipts.

Additional query words: 2000 OL2K

Keywords :
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb