OL2000: (IMO) Deleting IMAP Message Does Not Remove It from Server

ID: Q195371

The information in this article applies to:
  • Microsoft Outlook 2000


NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When you delete a message from a Microsoft Outlook 2000 folder, a line may appear through the message, but the message may remain in the folder's message list, even if you quit and restart Outlook.


CAUSE

This behavior occurs if your incoming mail server is an Internet Mail Access Protocol (IMAP) server.


RESOLUTION

To remove deleted messages from an Outlook IMAP folder, follow these steps:

  1. Click the folder from which you want to remove deleted messages.


  2. On the Edit menu, click "Purge Deleted Messages."


NOTE: You cannot undelete a message once you purge deleted messages.

Additional query words: OL2K

Keywords : GnlFold
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: May 14, 1999
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