OL2000: (IMO) Connection Error Using MCI Internet Mail

ID: Q195502

The information in this article applies to:
  • Microsoft Outlook 2000


NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When you start Microsoft Outlook 2000 or first connect to your MCI Internet Mail server, you may receive the following error message:

Dial-up networking settings not valid. Please check your password.
Following this message, you may notice that sent mail does not leave your Outbox.


RESOLUTION

This behavior may result from incorrect settings in the Internet mail account properties. Follow these steps to troubleshoot this behavior:

  1. In Outlook, on the Tools menu, click Accounts.


  2. Click to select your mail account, and then click Properties.


  3. Under the General tab, type the account name and fill in the user information, including your full e-mail address.


  4. Click the Servers tab. In the Outgoing Mail (SMTP) box type the following, in lowercase:
    mailrelay.mci2000.com.


  5. In the Incoming Mail (POP3) box type the following, in lowercase, where xx is a number from 01-99 assigned by MCI:
    mailxx.mci2000.com
    NOTE: If your mail server information is different than that which is shown above, use the server name provided by MCI.


  6. Click to select Log On Using and in the Account Name box, type your account name, which is your e-mail name up to, but not including the @ symbol. In the Password box, type your password.


  7. Click OK. Click Close.


Quit and restart Outlook and send a test message


MORE INFORMATION

The MCI Internet Mail system uses one server for receipt of messages and a second server for sending messages. In the Accounts settings, the POP3 server identifies the mail server from which you receive mail. The SMTP server identifies the mail server from which you send mail.

To obtain your personal MCI e-mail account information call this telephone number: 


   800-605-2736


The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information

The product discussed here is manufactured a by vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 2000

Keywords : kberrmsg CfgIM
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: August 5, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.