The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other (CW) option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation. IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder (directory). SUMMARYThis article describes how to troubleshoot connectivity problems when you are using Microsoft Outlook 2000 with a Lotus cc:Mail postoffice. MORE INFORMATION
Cc:Mail has two postoffice versions: version 2.x, and version 6.x. Some
users refer to these versions as DB6 and DB8 postoffices. Outlook supports
the version 2.x (DB6) postoffice. Although Outlook does not support the
cc:Mail version 6.x postoffice (DB8), you might have success using the
troubleshooting steps in this article to configure version 6.x with
Outlook. If you are using a version 6.x postoffice and these steps do not
work, you should contact Lotus Development Corporation for further
information.
Steps to Configure a cc:Mail ProfileMap a drive to the cc:Mail server and configure a profile that includes the "MS Outlook Support for Lotus cc:Mail" information service. This service is installed with Outlook.Provide postoffice information, logon name, and password. By default, the postoffice is the \Ccdata folder. Your mail administrator can create this folder using a different name; contact your administrator if you are not sure of the postoffice folder name. During installation of the service, you may receive the following message: Choose Find It Now, and specify the location of the program files. By default, this folder is either \Ccmail or \Lotapps\Ccmail. Complete the profile information and start Outlook. Troubleshooting Errors Starting OutlookWhen you start Outlook, you may receive one of the following error messages:
-OR- Follow these steps to troubleshoot these errors:
Configuration ErrorsOnce you can successfully start Outlook and check for new mail without receiving any error, copy Export.exe and Import.exe from the mail server's \Ccadmin folder to your \Windows\System folder. If you are setting up with a cc:Mail version 6.x postoffice, you also need to copy the Ie.ri file from the \Ccadmin folder to your \Windows\System folder.If these files are not present or if you use the wrong version of these files, you may receive one of the following error message when trying to use the Outlook Tools cc:Mail Service Tools menu:
-OR- NOTE: In this message, the cwimport.txt file name is incorrect. The correct file name is Cwimport.ini. You must run the Export.exe on your computer, which executes a batch file called exportrn.bat. That batch file creates the c:\windows\cwimport.ini file referred to in the error message. Reinstalling the cc:Mail TransportIf these troubleshooting techniques do not work, or if you have already completed a partial setup, follow these steps to reinstall the cc:Mail transport:For information about how to edit the registry, view the Changing Keys And Values Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.
REFERENCES
For more information about using cc:Mail with Outlook, click Microsoft
Outlook Help on the Help menu, type "cc:Mail" in the Office Assistant or
the Answer Wizard, click Search, and then click to view "If you use
Lotus cc:Mail."
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