OL2000: (IMO) How to Remove and Reinstall Fax Starter Edition

ID: Q195600

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SUMMARY

This article describes how to remove and reinstall the Symantec Fax Starter Edition for Microsoft Outlook 2000.

MORE INFORMATION

To remove the Symantec Fax Starter Edition and reinstall the components, follow these steps:

Remove the Symantec Fax Starter Edition entries from the Registry.

Remove the Symantec Fax Starter Edition Account.

Remove the Symantec Fax Starter Edition Files.

Remove the Symantec Fax Starter Edition Printer Driver.

Reinstall the Symantec Fax Starter Edition.

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

Remove the Symantec Fax Starter Edition Entries from the Registry

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

On the File menu, click Exit to quit Outlook.

On the Windows Start menu, click Run.

In the Open box, type "regedit" (without the quotation marks), and click OK to run the Windows Registry Editor.

Select the following subkey (click the folder in the left pane), and then click Delete on the Edit menu:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Outlook\OLFAX

Select the following subkey (click the folder in the left pane), and then click Delete on the Edit menu:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\OLFAX

On the Registry menu, click Exit to quit the Registry Editor.

Remove the Symantec Fax Starter Edition Account

On the Windows Start menu, point to Settings, and click Control Panel.

Double-click the Mail icon.

Double-click Add/Remove Programs.

Click to select Symantec Fax Starter Edition, click Remove, and then click Close.

On the Windows Start menu, point to Programs, and click Windows Explorer.

Move all of the files in C:\Program Files\Microsoft Office\Office\Data to any other directory.

NOTE: Do not simply delete the files, in case you need them as a backup.

For information about how to create a new folder, click the Start button and then click Help. In Windows Help, click the Index tab, type "creating folders" (without quotation marks), and then click Display.

For information about how to move files, click the Start button, and then click Help. In Windows Help, click the Index tab, type "moving files" (without quotation marks), and then click Display.

Remove the Symantec Fax Starter Edition Files

Rename the following files. For example, change the file name extensions from ".dll" to ".old" or another unused extension.

Usually found in C:\Program Files\Microsoft Office\Office\1033:

Olfcover.dll
Olfext.dll
Olfext.inf
Olfmod32.exe
Olfsetup.exe
Wfxiif32.dll
Wfxmsrvr.exe
Wfxres32.dll
Wfxrstrz.dll
Wfxut32i.dll
Wfxvw32i.dll

Usually found in C:\Program Files\Microsoft Office\Office\Addins:

Olfext.ecf

Usually found in C:\Windows\Application Data\Microsoft\Outlook:

Extend.dat

Usually found in C:\Windows\System:

Olfthk32.dll
Olfthk16.dll
Olfaxdrv.dll

Remove the Symantec Fax Starter Edition Printer Driver

On the Windows Start menu, point to Settings, and then click Printers.

Right-click the Symantec Fax Starter Edition Printer Driver and then click Delete on the shortcut menu. Click Yes when you receive each of the following messages:

Are you sure you want to delete the printer 'Symantec Fax Starter Edition'.

-and-

Some files were used only for this printer and are no longer needed. Would you like to delete these files now?

Reinstall the Symantec Fax Starter Edition

On the Windows Start menu, point to Settings, and then click Control Panel.

Click to select Microsoft Office 2000, and then click Add/Remove.

Click Add or Remove Features.

Click the plus (+) sign next to Microsoft Outlook for Windows to expose the installable options for Outlook.

Click the icon next to Symantec Fax Starter Edition, and then click Run from My Computer.

Click Update Now.

When Symantec Fax Starter Edition is installed, start Outlook. If the Symantec Fax Starter Edition Setup Wizard does not start, close Outlook and run OLFSETUP.EXE.

To run Olfsetup.exe, follow these steps:

On the Windows Start menu, point to Find, and click Files Or Folders.

In the Named box, type OLFSETUP.EXE.

In the Look In list, click to select your hard disk drive.

Click to select the Include Subfolders check box, and click Find Now.

When the file name is displayed in the lower pane of the dialog box, double-click it to start the Symantec Fax Starter Edition Setup Wizard.

After Installation

If you do not have a New Fax Message option on the Actions menu after installing Fax Starter Edition, delete Outcmd.dat and restart Outlook. This forces the command bar to update.

Additional query words: 2000 WinFax WSE OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbhowto