OL2000: How to Clear the Outlook Forms Cache

• Microsoft Outlook 2000

SUMMARY

This article describes how to clear the Microsoft Outlook 2000 Forms Cache.

MORE INFORMATION

Clearing the Forms Cache is useful in the following situations:

1. You receive a "Cannot create the item" error message opening an item.



2. Your forms suddenly do not behave properly.



3. You receive a message about a problem with your Frmcache.dat file.



4. You receive a "the object could not be found" error message opening an item, or clicking on a mailto: link.



5. When attempting to open an item, you receive the error, "Can't open this item. Could not open the item. Try again."



6. When the Preview Pane displays, "This item contains active content and cannot be displayed."

Deleting the Forms Cache File

1. Click Start, point to Programs, and then click Windows Explorer.



2. In Windows Explorer, move to the

   \Windows\Local Settings\Application Data\Microsoft\FORMS

   folder on your hard drive.
   
   If the computer is configured with user profiles, the path would be slightly different. A typical path might appear as:

   \Windows\Profiles\<username>\LocalSettings\Application  Data\Microsoft\Forms




3. In the Forms folder, click to select the Frmcache.dat file and press the DELETE key to delete this file.



4. Quit Windows Explorer.



5. Start Outlook. A new Frmcache.dat will be created.

Additional query words: can't create the item

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbhowto