OL2000: File Attachment Does Not Open When Using Word as Editor

• Microsoft Outlook 2000

SYMPTOMS

You cannot open a file attachment in a Microsoft Outlook 2000 e-mail message if the following two conditions are true:

• You are using Microsoft Word as your e-mail editor.



• The message was originally created with the sensitivity set to Private.

RESOLUTION

To open the file attachment, do not use Microsoft Word as your e-mail editor. To turn off Word as your default e-mail editor, follow these steps:

1. Start Outlook.



2. On the Tools menu, click Options, and then click the Mail Format tab.



3. Click to clear the "Use Microsoft Word to edit e-mail messages" check box.



4. Click Apply, and then click OK to close the Options dialog.



5. Open the message containing the attachment.



6. Double-click the attachment to open it.

MORE INFORMATION

Steps to Reproduce Problem

1. Compose a new mail message not using Word as the e-mail editor.



2. Attach a Word document.



3. On the open message View menu, click Options and set the sensitivity to Private.



4. Send the message to yourself.



5. Before opening the message set Word as your default e-mail editor. On the Tools menu, click Options. Click the Mail Format tab, click to select "Use Microsoft Word to edit e-mail messages."



6. Open the message and double-click the file attachment.

Additional query words:

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb