OL2000: (IMO) Error 1120 When Printing FAX

ID: Q195861

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When you fax a document after upgrading from Microsoft Outlook Express to Microsoft Outlook 2000, you receive the following error: 


   Microsoft Word Err=1120, There is a printer error.


If you try to fax from Microsoft Word, you may get the following error: 


   Word cannot print due to a problem with the current printer setup.


CAUSE

This problem may occur for one of the following reasons:

  • A long file name path was written into the Exepath of [OLFax] section in the WIN.INI file.
  • No Symantec Fax Starter Editon printer is installed in the Windows Printer folder.


RESOLUTION

Choose the appropriate method.

  • To send the fax, edit the ExePath to an MS-DOS file name.
  • Install the Symantec Fax Starter Edition Printer.


STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 2000.


MORE INFORMATION

To get the correct path information into the WIN.INI determine the MS-DOS name for each folder in the path. Once you know this, you can then edit the WIN.INI [OLFax] section with the correct path information. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

Find the MS-DOS Names For the Folders in the Path

If you know the path to the location where your Office programs are Installed, find the MS-DOS names for each folder in the path. The default installation path for Office programs is: 


   C:\Program Files\Microsoft Office\Office\<program name>.exe
To determine these names, follow these steps:
  1. On the Windows Start menu, point to Programs, and then click Windows Explorer.


  2. Locate and right-click the first folder in the path, and then click Properties. If you accepted the default installation path the folder will be Program Files.


  3. Note the MS-DOS name for the folder. It will look something like: Progra~1


  4. Click OK and then double-click the folder to open it.


  5. Repeat steps 2 through 4 for the remaining folders in the path.


Edit the [OLFax] Section of the WIN.INI

  1. On the Windows Start menu, click Run, and then type Sysedit.


  2. Click to select WIN.INI.


  3. Search for the [OLFax] section. Typically it is near the bottom of the file.


  4. Edit the ExePath line to look something like: ExePath=C:\PROGRA~1\MICROS~1\OFFICE\ NOTE: If the path to your Office programs is not the same as the example, use the MS-DOS names and path you noted from the above section.


  5. Save the file, and restart the computer.


Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: December 21, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.