OL2000: Bitmaps in Message May Not Print Using HP5si MX PCL Driver

ID: Q195872


The information in this article applies to:
  • Microsoft Outlook 2000


SYMPTOMS

In Microsoft Outlook, when you use a Hewlett-Packard (HP) 5si printer with the HP5si MX PCL printer driver, version 2.51, to print a message you received and the message contains an embedded bitmap, only the text of the message prints. The bitmap is missing.


RESOLUTION

Choose one of the following methods:

  • Use the HP4si MX printer driver.


For more information about installing a printer driver, search the Windows Help Index for "printer drivers, installing."

  • In the Printer Properties, on the Graphics tab, click to select Use Raster Graphics.


For more information about changing the printer properties, search the Windows Help Index for "printer settings, changing."

  • In the Printer Properties, on the Graphics tab, click to select HP-GL/2 Graphics.


For more information about changing the printer properties, search the Windows Help Index for "printer settings, changing."

  • Include the bitmap in a Microsoft Word document and send the document in a message as an attachment.


  • Use Microsoft Word as your default message format, and send the bitmap in a new message.



MORE INFORMATION

Hewlett-Packard printers and drivers are manufactured by Hewlett-Packard Company, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: picture OL2K

Keywords : kb3rdparty kbprint
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: May 14, 1999
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