OL2000: (IMO) Addresses Missing After Upgrade
ID: Q195975
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The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the
Internet Mail Only option. To determine your installation type, on the Help
menu, click About Microsoft Outlook. In About Microsoft Outlook, you should
see "Internet Mail Only" if you have the Internet Mail Only option
installed.
SYMPTOMS
You previously used Microsoft Outlook 97 or Outlook 98 and stored e-mail
addresses in the Personal Address Book. You find that after upgrading to
Outlook 2000, these addresses are not available even though you are viewing
the same Personal Folders file (PST) used with the earlier version of
Outlook.
CAUSE
During the upgrade process, if setup detects the Personal Address Book
(PAB) service in your profile, it will prompt to convert PAB entries as
Outlook Contact entries. "No" was clicked.
MORE INFORMATION
The Personal Address Book (PAB), is a separate file from the Personal
Folder (PST). Converting from an earlier version of Outlook without
converting the PAB will result in missing PAB entries.
The first time Outlook 2000 is run, it will detect the presence of Personal
Address Book Files. It will then prompt to import these addresses
into the Outlook Contacts folder. If Yes is selected at the prompt, the old
PAB entries will be imported into the Outlook Contacts folder. If No is
selected the PAB file will not be imported. The PAB can be imported at a
later time if it is still on the computer. To import the PAB into the
Outlook Contact folder, follow these steps:
- On the File menu, click Import and Export. If the menu item is not
visible, hover the mouse pointer over the chevrons at the bottom of the
menu and then click Import And Export.
- Click Import from another program or file. Click Next.
- Click to select Personal Address Book. Click Next.
- In the File To Import box, either type the path and file name of the
PAB, or click Browse to locate the PAB file. Click Next.
- On the Map Custom Fields window, click Finish.
To locate your PAB, follow these steps:
- Click Start, point to Find, and click Files or Folders.
- In the Named box, type *.pab.
- Ensure that the entire hard disk drive is being searched by making the appropriate selection in the Look In box. Click to select
the Include Subfolders check box.
- Click Find Now.
- Make a note of the results.
Additional query words:
OL2K
Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb