The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option (IMO). To determine your installation type, on the Help menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Internet Mail Only" if you have the Internet Mail Only option installed. SYMPTOMSIf you install Microsoft Fax, in an attempt to do a mail merge from Microsoft Word, the mail merge will not work. The next time you attempt to fax from Microsoft Outlook IMO, you may get the following message: If you click Yes, Outlook will reinstall the Symantec Fax Starter Edition. CAUSEInstalling Microsoft Fax removes the Symantec Fax Starter Edition component used by Outlook IMO. RESOLUTIONReinstall the Symantec Fax Starter Edition fax service. MORE INFORMATION
When you install Outlook in the IMO mode, it also installs the Symantec Fax
Starter Edition (SFSE) fax service. Some faxing capabilities are not
available with the SFSE. For example, it does not provide for a mail merge
to fax, using Microsoft Word. If you install Microsoft Fax in an attempt to
gain this capability within Word, it will not work. Furthermore, installing
Microsoft Fax removes the SFSE component used by Outlook IMO.
To reinstall the Symantec Fax Starter Edition fax service, answer Yes to this question. After the Install Wizard finishes, restart Outlook and reconfigure your fax service. Additional query words: OL2K
Keywords : kbdta StpGnrl Intp3rdPty |
Last Reviewed: May 13, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |