OL2000: New Mail Notification Disables Next/Previous Button
ID: Q196336
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The information in this article applies to:
SYMPTOMS
In Microsoft Outlook, you have the option to display a notification
message when mail arrives. If you choose to read a new message by clicking
Yes in the notification dialog, the Next Item and Previous Item buttons do
not work within the message, and the view Previous and Next menu commands
are not available.
CAUSE
This is by design. The message notification feature is not intended to give
access to other messages.
RESOLUTION
To open previous or next messages, click No in the notification dialog
box or click Close in the Rules Wizard notification dialog box, switch to
Outlook, and then open the message from the Inbox. The Next and Previous
Item buttons and menu options will work properly.
MORE INFORMATION
This behavior is exhibited when a notification message is generated
by the Rules Wizard or by the "Display a notification message when new mail
arrives" option.
Turn on E-mail Notification
- On the Tools menu, click Options.
- On the Preferences tab, click E-mail Options and click to select the
"Display a notification message when new mail arrives" check box, and
click OK and OK.
- Compose a new message and send it to yourself.
- When the message arrives in your Inbox, you receive the following
notification dialog box:
New mail has arrived. Would you like to read it now?
<Yes> <No>
- Click Yes to read the message.
Results: The message will open. If you click the Next Item or Previous Item
buttons (up and down arrows) on the toolbar they are inactive. If you point
to either Previous or Next on the View menu, the menu options are not
available.
Notification Using Rules Wizard
- On the Tools menu, click Rules Wizard, and then click New.
- In the "Which kind of rule do you want to create?" list, click to
select "Check messages when they arrive" and then click Next.
- In the "Which condition(s) do you want to check?" list, do not make a
selection and then click Next. You should receive the following warning
dialog box:
This rule will be applied to every message you receive. Is this
correct?
<Yes> <No>
Click Yes.
- In the "What do you want to do with the message?" list, click to select
"notify me using a specific message."
- In the rule description list, click the underlined text, "a specific
message."
- In the Notification Message dialog box, type your message, click OK, and
then Finished.
- Compose a new message, and send it to yourself.
- When the message arrives in your inbox, you will receive the
notification you typed in step 6. You can click Open, to open
the e-mail message or Close, to close the notification dialog box
without reading the message.
If you click Open to read the message, the Next Item or Previous Item
buttons (up and down arrows) on the toolbar are dimmed. If you point to
either Previous or Next on the View menu, the menu options are not
available.
If you click Close to the notification message and then open the e-mail
message from your Inbox, all buttons and menus work as expected.
Additional query words:
Keywords : kbdta MsgOOF MsgInbxA
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb
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