OL2000: Cannot Copy Attachment by Dragging to Another Folder

• Microsoft Outlook 2000

SYMPTOMS

When you attempt to drag a copy of a Microsoft Outlook item from one folder to another, attachments are not copied if the folders are of different types.

CAUSE

If you drag an item to another folder of the same type, Outlook moves the item and all of its attachments to the destination folder.

If you drag an item to another folder of a different type, Outlook copies the item rather than moving it. The way Outlook copies the item depends on the type of item and folders. Outlook conserves disk space by not including attachments when you drag items between folders of different types.

For example, if you drag an e-mail message that includes an attachment from a Mail folder to a Calendar folder, Outlook creates a new Calendar appointment containing the e-mail text without attachments. If you drag an e-mail message that includes an attachment from a Mail folder to a Journal folder, Outlook creates a new Journal entry with a shortcut to the original e-mail message. Some folder types, such as Notes, cannot include attachments.

RESOLUTION

Use the right mouse button when dragging items between folders. When you release the right mouse button on the destination folder, a shortcut menu appears with the available Copy and Move options. If the destination folder is capable of storing the attachment, you can select an option to copy or to move the item with the attachment.

For example, if you use the right mouse button to move an e-mail message that contains an attachment to your Calendar folder, the shortcut menu provides the following options:

   Copy Here as Appointment with Text
   Copy Here as Appointment with Shortcut
   Copy Here as Appointment with Attachment
   Move Here as Appointment with Attachment
   Cancel 

Additional query words:

Keywords : kbdta IntpOle
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb