OL2000: (IMO) WAB Entries No Longer Available After Outlook Setup

ID: Q196438

The information in this article applies to:
  • Microsoft Outlook 2000


NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only (IMO) option. To determine your installation type, on the Help menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

After installing Microsoft Outlook, your Windows Address Book (WAB) entries are no longer available.


CAUSE

You are using a different profile or logon name than the one used when the WAB file was created; therefore, the Outlook setup program cannot find a WAB file to convert to Outlook.


RESOLUTION

Find the old WAB file and manually export its entries, and then import the WAB entries into Outlook.


MORE INFORMATION

When a WAB file is created, it is given a name in the following format

<user name>.wab
where <user name> is the name of the WAB user.

The Active Setup program will attempt to find a WAB file with a name matching that of the current profile or logon name. If it finds a match, it will give you the option of converting the WAB entries to Outlook contacts. If it does not find a match, no WAB entries are converted.

To recover your WAB entries, you must find the old WAB file and export its entries to a comma-separated values (CSV) file. You can then import the CSV file into Outlook.

To Find and Export the WAB File

  1. Click the Start button, point to Find, and click Files Or Folders.


  2. In the Named box type, *.wab, and click Find Now.


  3. Double-click the WAB file in the Search Results window to open the Address Book program. If more than one WAB file is listed, use the file name, size, and date, to determine the correct file.


  4. On the File menu, point to Export, and click Address Book.


  5. Click to select "Text File (Comma Separated Values)" and click Export.


  6. Type in a path and name for the file to be exported, and then click Next.


  7. Click to select the fields you want to export, and Click Finish, OK, and Close.


To Import the CSV File into Outlook

  1. On the File menu, click Import And Export.


  2. Click to select "Import from another program of file," and click Next.


  3. Click to select "Comma Separated Values (Windows)" and click Next.


  4. Type or browse to the name of the new CSV file created above.


  5. Click to select the desired option for handling duplicate records and click Next.


  6. Click to select the folder into which you wish to import the database records, click Next, and then click Finish.



REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q196215 : OL2000: How to Import Addresses from Outlook Express

Q195975 : OL2000: (IMO) Addresses Missing After Upgrade

Q196210 : OL2000: ErrMsg Windows Address Book is Missing

Additional query words: 98

Keywords : kbdta StpGnrl IntpImEx
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: May 14, 1999
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