OL2000: (CW) Unreliable Read and Delivery Receipts Using Internet E-mail

ID: Q196495

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When sending a message using the Internet E-mail service in Microsoft Outlook, the tracking options may yield unexpected results.

CAUSE

The result of the tracking options in Outlook varies, depending on the type of e-mail server receiving the message. Internet e-mail servers and clients do not handle these features in a standardized way.

MORE INFORMATION

When composing a message, Outlook provides the following tracking options:

Request a delivery receipt for this message

Request a read receipt for this message

Click Options on the View menu of an open, unsent message to locate these.

Regardless of the options you select, some e-mail servers will never return a receipt and others may always return a receipt, regardless of whether or not the message has been read.

Rich Text Format

Some e-mail servers that normally return a delivery receipt will not send a receipt if the message is sent in Microsoft Outlook rich-text format.

To prevent sending a message in Microsoft Exchange rich-text format, follow these steps when composing a message:

Type the e-mail address of the recipient in the To box.

On the Tools menu, click Check Names.

Right-click the e-mail address of the recipient, and click Properties.

Click to clear "Always send to this recipient in Microsoft Outlook rich-text format," and then click OK.

Additional query words: OL2K

Keywords : kbdta MsgSend
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb