OL2000: How to Troubleshoot IPF Errors in Outllib.dll

• Microsoft Outlook 2000

SUMMARY

This article describes troubleshooting tips that you can use if you receive the following error message:

OUTLOOK caused an invalid page fault in module OUTLLIB.DLL at <memory address>

MORE INFORMATION

This article discusses how to troubleshoot Invalid Page Faults (IPF) in Outllib.dll. The methods described below start with the easiest and most likely fixes, and progress to the more difficult fixes.

The troubleshooting methods described are:

• Rename the Outcmd.dat File



• Disable Extensions



• Start in Safe Mode



• Create a New Profile and Personal Folders File



• Reinstall Outlook



• Check your version of WinFax Pro

Method 1: Rename the Outcmd.dat File

1. Quit Outlook.



2. Click Start, point to Find, and click Files or Folders.



3. In the Named box, type outcmd.dat.



4. Click to select Include subfolders, click to select My Computer and click Find Now.



5. Click the file name in the results pane, click Rename on the File menu, type old in place of dat in the file name, and press ENTER.



6. Click Close on the File menu to close the Find window.



7. Start Outlook.

Method 2: Disable Extensions

• If Outlook Does Not Start

1. Quit all programs.



2. Click Start, point to Find, and then click Files Or Folders.



3. In the Named box, type "extend.dat" (without the quotation marks).



4. In the Look In list, click to select your hard drive.



5. Click to select Include Subfolders and click Find Now.



6. In the Name list, right-click the file Extend.dat, and on the shortcut menu, click Rename; then, change the file extension from "dat" to "old," and press ENTER.



7. On the File menu, click Close to quit Find File.



8. Restart Outlook. Restarting Outlook creates a new Extend.dat file.

• If Outlook Does Start

1. Start Outlook.



2. On the Tools menu, click Options, and click the Other tab.



3. Click Advanced Options, and then click Add-In Manager.



4. In the Add-in list, click to clear the check box for the add-in you suspect.



5. Click OK three times to close all dialog boxes.

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Method 3: Start in Safe Mode

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Method 4: Create a New Profile and Personal Folders File

Create a New Profile and PST file (CW)

1. In Windows Control Panel, double-click the Mail And Fax icon. (The icon is a Mail icon if you did not install fax services.)



2. On the Services tab, click Show Profiles to list your profiles.



3. Click Add to start the Inbox Setup Wizard.



4. Check that the default is set to "Use the following information services."



5. Click to clear all services except the one you are troubleshooting. For troubleshooting purposes, add only one service at a time.



6. Click Next and in the Profile Name box, type a name for the new profile.



7. Follow the Inbox Setup Wizard prompts, answering the questions for your service. Make sure you specify a new Personal Folders file (*.pst) and do not use the existing file when prompted by the wizard.
   
   NOTE: Because you are not using the old .pst file while troubleshooting, you will not see any of your old .pst folders or files.

Create a New Internet Mail Only (IMO) Profile

1. Click Start, point to Settings, and then click Control Panel.



2. Double-click the Mail icon.



3. Select and remove each Internet mail account from the Internet Accounts Manager. Be sure you know all the Properties for each account before removing.
   
   NOTE: Do not remove Fax accounts.



4. Add the Accounts back one at a time.

Q195723 : OL2000:(IMO) Creating a New Personal Folder For an IMO Account
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Create a New Personal Folders File (IMO)

1. Start Outlook.



2. On the File menu, point to New, and then click Personal Folders File (.pst).



3. Select a location, type a name, and then click Create. Select any options you wish to use, and click OK.
   
   NOTE: Do not use the name "mailbox.pst."



4. On the View menu, click Folder List if it is not already displayed.



5. Right-click the new Personal Folders File, and click Properties.



6. On the General tab, check "Deliver POP mail to this personal folders file," and click OK.

Method 5: Reinstall Outlook

Rename the Outllib.dll file

1. Click Start, point to Find, and then click Files Or Folders.



2. In the Name box, type Outllib.dll and in the Look In list, click to select the hard drive that contains Outlook. Click to select Include Subfolders.



3. In the Name list, right-click Outllib.dll and on the shortcut menu, click Rename. Rename the file to Outllib.old, and press ENTER.

To Reinstall Outlook

1. Click Start, point to Settings, and then click Control Panel.



2. In Control Panel, double-click Add/Remove Programs.



3. On the Install/Uninstall tab, click to select Office 2000 Premium and click Add/Remove.



4. In the Maintenance Wizard, click Repair Office.



5. Click Repair errors in my Office 2000 Premium installation, and click Finish.



6. Click OK, and restart Outlook.

Method 6: Check your version of WinFax Pro

Additional query words: loading starting running gpf OL2K

Keywords : kbdta EvnGpf
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbhowto