OL2000: Invalid Page Fault in Module OLE32.dll

ID: Q196677

The information in this article applies to:

Microsoft Outlook 2000


*********************************************************************
**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
*********************************************************************

SYMPTOMS

When you start Microsoft Outlook, you may receive one of the following error messages:

Outlook caused an Invalid Page Fault in Module OLE32.DLL.

The instruction at <xxxxxxxxxx> referenced memory at <xxxx:xxxx>. The memory could not be written.

An Application Error has occurred in Outlook.exe.

Stack Overflow.

Could not start processing services.

Invalid Stack Fault in OLE32.DLL

NOTE: The last error message can occur when you open Outlook or when you open any Office program that has journaling enabled.

CAUSE

This problem may occur if one of the following conditions is true:

The Office item log file, Offitems.log, is damaged.

-or-

The Outlook item log file, Outitems.log, is damaged.

RESOLUTION

To troubleshoot this error, try to isolate the problem to corruption in a specific log file.

To check for corruption in the log files, follow these steps:

Search for and rename the Offitems.log file, (to Offitems.old for example).

Restart Outlook and wait at least 30 seconds for the error to appear.

If the error does not appear, the problem has been isolated.

If the error reappears, search for and rename the Outitems.log file.

Restart Outlook and wait at least 30 seconds for the error to appear.

MORE INFORMATION

The log files store Journal information on the Create, Open, Close, and Save events for any file in Office 97 (Offitems.log) or any Outlook item, such as mail, appointments, or tasks (Outitems.log). If renaming the log files allows Outlook to start successfully, Outlook regenerates the log files. However, any journal information contained in the original log file will be lost.

For more information on the Journal feature of Outlook, please see the following article in the Microsoft Knowledge Base:

Q196108 : OL2000: Setting Outlook Journal Registry Entries

Additional query words:

Keywords : kberrmsg kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb