OL2000: Can't Insert Address with Netscape Communicator Install

• Microsoft Outlook 2000

SYMPTOMS

When you have Netscape Communicator installed and you attempt to use your Microsoft Outlook Contact list in Microsoft Word, one of the following problems may occur:

• If you click the Insert Address icon in Word, your address book is not opened and the following error message is displayed:

  Logon failed. You must log on to Microsoft Exchange to access your address book. Error code: "Unspecified error".

  NOTE: The Insert Address icon can be accessed in the Envelope Wizard, the Letter Wizard, or when you click Envelopes and Labels on the Tools menu.
  
  -or-



• If you try to use the address book in a Word mail merge, the following error message is displayed:

  Word was unable to open the data source.

  When you click OK, the following error message may be displayed:

  Word cannot open the document.
  Try one or more of the following:
  * On the File menu, click Open to open the document.
  * Make sure the document has a .DOC extension.
  (OUTLOOK ADDRESS BOOK)

  NOTE: The Use Address Book can be accessed when you click Get Data in the Mail Merge Helper or in the Envelope Wizard.

CAUSE

The "Use Netscape Messenger from MAPI-based applications" option is selected in Netscape Communicator.

RESOLUTION

Use the following steps to ensure that Netscape Messenger is not set as the default mail application:

1. Quit Microsoft Word and all other Windows-based applications.



2. Start Netscape Communicator (Netscape Navigator).



3. On the Edit menu, click Preferences.



4. Under Category, select Mail & Newsgroups.



5. Click to clear the "Use Netscape Messenger from MAPI-based applications" option, and then click OK.

Additional query words: OL2K

Keywords : kbdta GnlAddin IntpOff
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb