OL2000: "Reply Using a Specific Template" Rule Sends Only Once

• Microsoft Outlook 2000

SYMPTOMS

When you define a Rules Wizard rule to "reply using a specific template" the rule runs only once for any given sender.

CAUSE

This behavior is by design. The Rules Wizard rule to "reply using a specific template" is designed to send the reply only once to each sender, during a session. This prevents Outlook from sending repetitive replies to a sender from whom you receive multiple messages. This behavior is the same as that of the "Out of Office Assistant."

RESOLUTION

During a session, Outlook remembers the list of users to whom it has responded. Restarting Outlook deletes this list, resetting the rule to fire again for each sender.

MORE INFORMATION

Defining an Automatic Reply Template

1. Open a new Outlook message.



2. Type whatever information you would like to appear in your reply message.



3. On the File menu, click Save As.



4. In the Save As dialog box, click to select "Outlook Template" in the Save As Type list.



5. Type a name for your reply template in the File Name box and click Save.

To Define a Rule to Send an Automatic Reply

1. On the Tools menu, click Rules Wizard.



2. In the Rules Wizard dialog box, click New.



3. Under "Which type of rule do you want to create?" click "Check messages when they arrive" and click Next.



4. Under "Which condition(s) do you want to check?" click to select the Sent Only To Me check box, or any other criteria you want, and click Next.



5. Under "What do you want to do with the message?" click to select the "reply using a specific template" check box.



6. Under Rule Description, click the underlined phrase, "a specific template."



7. In the Select A Reply Template dialog box, click to select the template you saved in step 5 of the previous set of instructions, and then click Open.



8. Complete the Rule Wizard instructions and then click Finish and OK.

Additional query words:

Keywords : GnlAddin MsgInbxA Gnltmpl
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb