OL2000: Dr Watson Error on Outlook Startup
ID: Q196798
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The information in this article applies to:
-
Microsoft Outlook 2000
-
Microsoft Windows NT Workstation version 4.0
SYMPTOMS
Shortly after startup, Microsoft Outlook may fail with a generic Dr. Watson
error in Outlook.exe.
CAUSE
There is a problem in either the Offitems.log or Outitems.log file.
RESOLUTION
Rename and rebuild the problem file.
MORE INFORMATION
Outlook journalizes information about your use of various files in two log
files. Offitems.log contains information on Microsoft Office 2000 program
files, such as Microsoft Word and Microsoft Excel. Outitems.log contains
information on Outlook items like Mail and Tasks. These log files are
normally stored in
C:\Windows\Application Data\Microsoft\Outlook
-or-
C:\Winnt\Application Data\Microsoft\Outlook
To Determine the Problem File
- Quit Outlook and rename the Offitems.log file.
- Restart Outlook and wait at least 30 seconds for the error to appear.
If the error does not appear, the problem was isolated.
- If the error reappears, quit Outlook and rename the Outitems.log file.
- Restart Outlook and wait at least 30 seconds for the error to appear.
If the error does not appear, the problem was isolated.
NOTE: Renaming these two files will result in the loss of the journal
history contained in them. If you isolate the problem to only one of the
files, you can rename the good file back to its original name to recover
its history data.
To Customize the Journal Feature
- On the Tools menu, click Options.
- On the Preferences tab, click Journal Options.
- In Journal Options, click to select the Outlook items and Office file
types that you want to track for the selected Contacts.
- Click OK twice to close the Options.
Additional query words:
doctor
Keywords : kberrmsg kbdta EvnGpf
Version : WINDOWS:2000; WINNT:4.0
Platform : WINDOWS winnt
Issue type : kbprb