OL2000: Error Pasting Text from Microsoft TechNet to Outlook

ID: Q196801

The information in this article applies to:
  • Microsoft Outlook 2000

SYMPTOMS

If you use HTML as your e-mail format in Microsoft Outlook, when you paste text from the Microsoft TechNet CD, you receive the following message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
When you click Details, the following message displays:
OUTLOOK caused an invalid page fault in module MSCONV97.DLL at 0137:021e10de
-OR-
OUTLOOK caused an invalid page fault in module <UNKNOWN>

NOTE: The hexadecimal code numbers may be different.
When you click Close, Outlook quits.


CAUSE

The text format in the TechNet CD is a variant of Rich Text Format (RTF). The Outlook HTML converter does not recognize this format.


RESOLUTION

Use another message format when you need to paste text from the TechNet CD.


MORE INFORMATION

To change to a different format for outgoing mail, follow these steps:

  1. On the Tools menu, click Options.


  2. Click the Mail Format Tab.


  3. In the Message Format list, click Microsoft Outlook Rich Text or Plain Text, or click to select "Use Microsoft Word to edit e-mail messages."


  4. Click OK.


Additional query words: crash shut ipf

Keywords : kbdta EvnGpf
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: May 14, 1999
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