OL2000: Attachment Icon Does Not Show in the Preview Pane

ID: Q197091

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

E-mail message attachment icons may not display when you use the Preview Pane.

CAUSE

The display of the attachment icon depends upon a combination of factors:

The e-mail format used by the message sender.

The default e-mail format used by the message receiver.

The Outlook 2000 installation options of the message receiver.

MORE INFORMATION

This article describes the result of the various sending and receiving combinations for each of the following Outlook 2000 installation options:

Corporate/Workgroup using Exchange Server (CW- EX).

Corporate/Workgroup using Internet Mail (CW-IM).

Internet Mail Only (IMO).

The following table illustrates the combination of conditions under which the message receiver (Receiver) can see, (YES) or not see, (NO) the attachment icon in the Preview Pane.

NOTE: In the table below, WordMail refers to Microsoft Word as your e-mail editor.


   Message Format            Outlook Installation Type

   Receiver    Sender        CW-EX     CW-IM     IMO
   --------    ------        -----     -----     ---

   HTML        HTML          NO        NO        NO
               RTF           YES       NO        YES
               Plain Text    NO        NO        NO
               WordMail      YES       NO        YES
   RTF         HTML          NO        NO        NO
               RTF           YES       NO        YES
               Plain Text    NO        YES       YES
               WordMail      YES       NO        YES
   Plain Text  HTML          NO        NO        NO
               RTF           YES       NO        YES
               Plain Text    NO        NO        NO
               WordMail      YES       NO        YES
   WordMail    HTML          NO        NO        NO
               RTF           YES       NO        YES
               Plain Text    NO        YES       YES
               WordMail      YES       NO        YES

To open an e-mail attachment that does not appear in the Preview Pane:

Click the paperclip icon on the right end of the Preview Pane Header Bar and click the name of the attachment. -or-

Open the mail message and double-click the attachment icon.

To Change the Default E-mail Format

To change the default e-mail format, follow these steps:

On the Tools menu, click Options.

On the Mail Format tab, Click to select the desired format from the "Send in this message format" list.

Click Apply and OK.

Additional query words:

Keywords : GnlAddin CfgIM MsgRead CfgMSXchg
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb