OL2000: (CW) MAPI Was Unable to Load the Information Service

ID: Q197265

The information in this article applies to:
  • Microsoft Outlook 2000


NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you attempt to start Microsoft Outlook and you use the Microsoft Outlook Support for Lotus cc:Mail, you may receive the following message:

An unexpected error has occurred. MAPI was unable to load the information service CCDB8.DLL. Be sure the service is correctly installed and configured.
Or you may receive the error:
Unable to locate your default mail folders. Outlook could not start because a location to send and receive mail could not be found. To add a location, such as a personal folder, double-click the Mail icon in Windows Control Panel.


CAUSE

You do not have Personal Folders in your profile.


RESOLUTION

Add Personal Folders to your Profile. To add Personal Folders to your profile, follow these steps:

  1. Click Start, point to Settings, and click Control Panel.


  2. Double-click the Mail (or Mail And Fax) icon and on the Services tab, click Show Profiles.


  3. Click to select the profile you to which you want to add a new Personal Folders file, and click Properties.


  4. On the Services tab, click Add.


  5. In the Available Information Services list, click Personal Folders, and then click OK.


  6. Type a name for your new Personal Folders file with a .pst extension, and then click Open.


  7. In the "Personal Folders" dialog box, you can change the name for this Personal Folders file, and then click OK and OK.



MORE INFORMATION

For more information on Profiles and Personal Folders, please see the following articles in the Microsoft Knowledge Base:

Q195478 OL2000: (CW) User Profiles and Information Services

Q195782 OL2000: Working with Personal Folders

Q195717 OL2000: (CW) How to Create a New Personal Folders File For Outlook
Q197263 OL2000: How to Move Your Personal Folders File to a Server

Additional query words: error err msg

Keywords : kbdta CfgProfl CfgCCMail
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: May 17, 1999
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