OL2000: (CW) Unable to Send to Multiple Recipients
ID: Q197320
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The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the
Corporate Workgroup/Other option. This option allows you to use Messaging
Application Programming Interface (MAPI) services. To determine your
installation type, on the Help Menu click About Microsoft Outlook. In About
Microsoft Outlook you should see "Corporate" if you have the Corporate
Workgroup installation.
WARNING: The information in this article has not been confirmed or tested
by Microsoft. Some or all of the information in this article has been taken
from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION
PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this
information "as is" without warranty of any kind, either express or
implied, including but not limited to the implied warranties of
merchantability and/or fitness for a particular purpose.
SYMPTOMS
When you address a message to multiple recipients, the mail is only
delivered to a small group of recipients. You receive Non-Delivery Reports
(NDRs) on the remaining recipients.
This problem occurs when you are using Microsoft Outlook in a Novell
Netware environment sending e-mail through a direct connection to the
Internet.
CAUSE
This behavior has been observed in scenarios where Novell intraNetware
Client 32 is installed on the workstations.
RESOLUTION
To test this issue in your environment, remove the Novell intraNetware
Client 32 and load the Microsoft Client for Netware. After the client
software is reconfigured, start Outlook and test for mail functionality
with multiple recipients.
MORE INFORMATION
Removing the Novell 32-bit Client
To remove the Novell 32-bit client, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click the Network icon.
- Under "The following network components are installed," click Novell
intraNetware Client 32 and then click Remove.
Adding the Microsoft Client for Netware
To add the Microsoft Client for Netware, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click the Network icon.
- On the Configuration tab, click Add. In the Select Network Component
Type dialog box, click Client and then click Add.
- In the Select Network Component dialog box, click Microsoft in the
Manufacturers list and then click "Client for Netware Networks."
In each case, Windows updates the driver information database. You may be
prompted to insert your Windows 95, Windows 98 or Windows NT compact disc.
Updates to network drivers require that you restart the workstation.
REFERENCES
The intraNetware Client 32 is manufactured by Novell, Inc., a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
You can find client software and documentation for Novell products at the
Novell Web site. For information about how to contact Novell, query in the
Knowledge Base for one of the following articles:
Q65416 : Hardware and Software Third-Party Vendor Contact List, A-K
Q60781 : Hardware and Software Third-Party Vendor Contact List, L-P
Q60782 : Hardware and Software Third-Party Vendor Contact List, Q-Z
Additional query words:
OL2K
Keywords : EvnNtw Intp3rdPty
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb