OL2000: (IMO) Unable to Select Contact's Home Address in Word

ID: Q197356

The information in this article applies to:
  • Microsoft Outlook 2000
  • Microsoft Word 2000
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When you use Microsoft Word to create an envelope or a label, and you select the name for the delivery address from your Microsoft Outlook Contacts, you do not have the option to choose which address is used.

NOTE: This behavior also occurs when you use the Recipient Information tab in the Letter Wizard and the Insert Address command or button on a toolbar.


CAUSE

Word requires a fully compliant Messaging Application Programming Interface (MAPI) address book. The Internet Mail installation option of Outlook is not a fully compliant MAPI client.

NOTE: Only Microsoft Word 97 and Word 2000 have converters that recognizes the Outlook Address Book. Neither earlier versions of Microsoft Word nor other word processing programs are able to use the Outlook Contacts.


WORKAROUND

When you create your Contacts in Outlook, type the desired mailing address as the Business Address. To do so, use one of the following methods.

Method 1

  1. On the View menu, point to Go to, and then click Contacts.


  2. On the File menu, point to New, and then click Contact.


  3. Type the person's full name and other pertinent data in the specified boxes, and make certain Business appears beside the Address box before you type the desired mailing address.


  4. Click Save and Close.


NOTE: Clicking to select the "This is the mailing address" check box in Step 3 above has no effect on this issue.

Method 2

  1. On the Tools menu, click Address Book.


  2. On the File menu, click New Contact.


  3. Type the person's name and other pertinent data in the specified boxes on the Personal tab, and then click the Business tab.


  4. Type the person's address in the appropriate boxes, and click OK.



MORE INFORMATION

Switching to the Corporate or Workgroup version of Outlook

An alternate method to resolve this issue is to switch to the Outlook Corporate or Workgroup option, and use the Internet E-mail service in your profile. This installation type provides the full featured MAPI capability.

For additional information on switching to the Corporate or Workgroup option, click the article number below to view the article in the Microsoft Knowledge Base:
Q195507 OL2000: Switching from One Installation Type to Another
For additional information on using the Internet E-mail service in the Corporate or Workgroup option, click the article number below to view the article in the Microsoft Knowledge Base:
Q195500 OL2000: (CW) Configuring the Internet Mail


REFERENCES

For additional informationon inserting addresses in Word, click the article number below to view the article in the Microsoft Knowledge Base:

Q211935 WD2000: ErrMsg: Word Could Not Insert the Address


Q211553 WD2000: Word Cannot Retrieve the Business Address from Outlook

Additional query words: OL2K

Keywords : kbdta GnlCont IntpOthr
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: December 20, 1999
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