OL2000: (CW) Cannot Omit or Change Name When Printing Memo Style

ID: Q197454

The information in this article applies to:
  • Microsoft Outlook 2000


NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you print items using the Memo style, a name is automatically printed at the top of the page. There are no options in Page Setup to allow you to omit or change the name.


CAUSE

The name that Outlook prints at the top of an item when using the Memo style is the name used in your e-mail service in the Outlook Profile.


RESOLUTION

Use any of the following methods.

Method 1: Print the Item from a Word Processor

If you do not want a name to appear at the top of your printed item, use the Save As command on the File menu of the open item and save the item as a Rich Text Format (RTF) file. Open the RTF file in a word processing program such as Microsoft Word, and print it from that program.

Method 2: Omit the Name

If you do not want a name to appear at the top of your printed item, create a profile that does not contain an e-mail service, but uses your current personal folders file.

To determine your personal folders file location and name, see the "More Information" section later in this article.

NOTE: If you have your e-mail delivered to a Microsoft Exchange Server and also store your Contacts, Calendar, Journal, Tasks, and Notes folders on the Exchange Server, the following method will not work.

Creating a New Profile:

  1. If Outlook is open, quit Outlook.


  2. Click Start, point to Settings, and then click Control Panel.


  3. Double-click the Mail icon.


  4. Click Show Profiles; then click Add to start the Inbox Setup Wizard.


  5. Click to select "Use the following information services", select all the services in your current profile except e-mail, and click Next.

    NOTE: If you have no services selected, click "Manually configure information services," and click Next.


  6. Type a unique name for the profile, such as NoMail, and click Next.


  7. Type the requested information as you step through the Inbox Setup Wizard.

    NOTE: If you selected no services in Step 5, you must add either the Personal Address Book or the Personal Folders service to create a profile.


  8. Click Finish when you reach the end of the wizard.


  9. On the General tab under "When starting Microsoft Windows Messaging, use this profile," select the "NoMail" profile in the list, click Close, and close the Control Panel and then start Outlook.


When you print an item using the Memo style, no name will print at the top of the page.

Method 3: Print Another Name at the Top of the Printed Item

If you want another user's name to appear at the top of your printed item, create a profile that contains an Internet Mail service with the user's name in the Your Full Name box.

NOTE: If you have your e-mail delivered to a Microsoft Exchange Server and also store your Contacts, Calendar, Journal, Tasks, and Notes folders on the server, the following method will not work.

  1. Determine your personal folders file location and name. To do this, see the "More Information" section later in this article.


  2. If Outlook is open, quit Outlook.


  3. Click Start, point to Settings, and then click Control Panel.


  4. Double-click the Mail icon.


  5. Click Show Profiles; then click Add to start the Inbox Setup Wizard.


  6. Click to select "Use the following information services," select Internet Mail, and click Next.


  7. Type a unique name for the profile, such as FakeMail, and click Next.


  8. Type the requested information as you work through the Inbox Setup Wizard. When asked for settings in Internet Mail, it is not necessary to type in valid settings, but you must type at least one character.

    When prompted for Your Full Name in the Internet Mail configuration, type the user's name that you want to appear at the top of the printed item.

    NOTE: It is not necessary to type a valid e-mail address or account name because this profile will not be used to send Internet Mail.


  9. Click Finish when you reach the end of the wizard.


  10. On the General tab under "When starting Microsoft Windows Messaging, use this profile," select the "FakeMail" profile in the list, click Close. Then, close the Control Panel and start Outlook.


When you print an item using the Memo style, the user's name indicated in the Internet Mail settings will print at the top of the page.


MORE INFORMATION

Determining Your Personal Folders File Location and Name

  1. On the Tools menu, click Services.


  2. Click Personal Folders, and then click Properties.


  3. Make a note of the path information. This is the location and file name of your personal folders file.


  4. Click OK twice.


Additional query words:

Keywords : PtrLimit
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: May 14, 1999
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